Hi,
This is just a warning to any international shopper who will be buying from Bloomingdale's. If you are placing an international order (doesn't matter if your shipping address is in within the States, if your billing address is outside of the States, it is considered an international order), you will have to place that order through the phone.
BEWARE for two main reasons:
1. Their inventory is not up-to-date with the warehouse inventory! So when you place the order, you will get a confirmation e-mail, but it might happen that you will get another e-mail saying that "Unfortunately, we could not complete your order because we need to verify some information."
THIS HAPPENED TO ME 3 TIMES!!!!!!!!!!! (I wanted to order a Ferragamo scarf, but every time I did, the order would go through with a confirmation e-mail, only to end up with another e-mail saying there is a problem with the first order and then the consecutive orders, and with me calling in a total of 6 times and having to change from my first choice all the way to my third choice, all with NO LUCK!!)
2. The expertise/professionalism of Customer Service and their Supervisors is questionable! Most of their Customer Service Reps are really helpful and knowledgable, however, when I placed the order the first time, I had a lady who never put orders through for Bloomingdale's before and completely messed up my order. The supervisors are IGNORANT, the supervisor I was talking to did not listen to me and went ahead to process the order the way she see fit, EVEN when there was no more stock left in the warehouse she proceeded with my order!!!!
RESULT: You end up calling Bloomingdale's 6 times about your order, because every time someone manages to mess it up and there is none in stock at the warehouse (yet the computer systems at Customer Service say there is), and you end up cancelling your order and you wasted all this time for nothing!
Sorry for the long rant, but I really hope that nobody else has to go through this like me at Bloomingdale's. I will stick with Saks and NM, since I have had WAY better customer service there before.
This is just a warning to any international shopper who will be buying from Bloomingdale's. If you are placing an international order (doesn't matter if your shipping address is in within the States, if your billing address is outside of the States, it is considered an international order), you will have to place that order through the phone.
BEWARE for two main reasons:
1. Their inventory is not up-to-date with the warehouse inventory! So when you place the order, you will get a confirmation e-mail, but it might happen that you will get another e-mail saying that "Unfortunately, we could not complete your order because we need to verify some information."
THIS HAPPENED TO ME 3 TIMES!!!!!!!!!!! (I wanted to order a Ferragamo scarf, but every time I did, the order would go through with a confirmation e-mail, only to end up with another e-mail saying there is a problem with the first order and then the consecutive orders, and with me calling in a total of 6 times and having to change from my first choice all the way to my third choice, all with NO LUCK!!)
2. The expertise/professionalism of Customer Service and their Supervisors is questionable! Most of their Customer Service Reps are really helpful and knowledgable, however, when I placed the order the first time, I had a lady who never put orders through for Bloomingdale's before and completely messed up my order. The supervisors are IGNORANT, the supervisor I was talking to did not listen to me and went ahead to process the order the way she see fit, EVEN when there was no more stock left in the warehouse she proceeded with my order!!!!
RESULT: You end up calling Bloomingdale's 6 times about your order, because every time someone manages to mess it up and there is none in stock at the warehouse (yet the computer systems at Customer Service say there is), and you end up cancelling your order and you wasted all this time for nothing!
Sorry for the long rant, but I really hope that nobody else has to go through this like me at Bloomingdale's. I will stick with Saks and NM, since I have had WAY better customer service there before.