I thought I would post this since they're blasting us with their 50% off promo. I purchased two items from the sale. When they arrived, one clearly was a store model. I saw they have a return policy but it requires you to email them. I emailed right away and never heard back. I have since sent 4 more emails, 3 phone calls, and finally my last phone call said the number is not in service. I sent them 3 Facebook messages and posted on their page as well. Absolutely radio silence. I finally opened up a PayPal dispute and now am waiting to hear back from them.