waiting for a response from repairs

kmosllama

Member
Jul 24, 2009
14
0
I was wondering how long it typically takes to hear an e-mail response from repairs?

I sent in my repair request, along with questions about whether my bag was even repairable a little over a week ago and I have heard no response yet. my inquiry concerns my hillier hobo that is experiencing leather peeling
http://forum.purseblog.com/marc-jacobs/help-with-leather-peeling-new-marc-marc-bag-489223.html

Do they usually send an automotive response, or do they personally reply to your inquiry?

Would it make a difference if I used Diego's personal email I found in the FAQ here( d.atehortua@marcjacobs.com )
?

or should I expect to hear something from repairs@marcjacobs.com soon?

Thanks for any info!
 

tadpolenyc

O.G.
Sep 9, 2006
27,979
2
sometimes you get a response right away. other times, it takes a couple of days. if you don't hear after three days, i would try emailing again.