Ok, for as long as I've been selling on Ebay, I've yet to encounter this particular problem, and I hope you guys can give me some advice! Actually, I figure there's nothing I can do, but I thought I would ask anyway! It's a bit early to contact anyone directly via phone support, and last time I did, I didn't really get anything resolved (and it wasted my time since I hate hanging on the line).
I had a buyer purchase a ~$100 item at around 3:30am this morning. It was a fixed price listing with immediate pay, so he paid for the item. He then immediately sent me an email saying he "accidentally" purchased the item and would I refund him. Hey, I was asleep (WOW), and I didn't respond back right away. So, about every 15-20 minutes afterward he sent me more messages saying "sorry for the waste of time", "please can I get a refund", blah, blah, blah... MORON!!! I have a stack of emails in my inbox as a result!
Ok, I wake up, and believe me this is the LAST thing I want to deal with this morning, but I sent him a polite email (with a lecture on how it's costly to the seller when you have a buyer's remorse situation, and there's no way that could be an accident since he had to pay for the item to close the trans.). I told him I would refund immediately if he completed the "mutually agree to cancel", and I explained why I require that. In other words, I don't refund until they complete the form because otherwise, I can't get my final value fees back.
Well, shortly after, he sends me an email that says he really likes the item and wants to complete the transacton, etc, and he declined the mutual agreement, so I'm stuck with selling him the item.
He's in Canada. Quite frankly, I don't trust this flake, and I figure if something else doesn't happen, he'll either refuse the customs, file a SNAD claim, or leave me negative feedback anyway. So should I bother to ship the item? I suppose I'm feeling negative and creating trouble before it happens here, but I really feel between a rock and a hard place because this guy has sent up too many red flags. I don't want to sell him the item after he's caused this much trouble (which has now wasted too much of my time already this morning). I also do not want to lose my item to this idiot (or have him damage it), as well as get anything negative on my record. But...it's just $100 at least (thank goodness!), so I would not be out too much money.
I have near 700 transactions and am an honest power seller with 100% feedback. I do try to give the best customer service possible, but this is a bit extreme IMHO. I don't really want to destroy my reputation over this moron, but quite frankly, I'm sick of Ebay and I almost don't care anymore! I really don't want to lose a $100 item either, even though it's a relatively small amount. Is there anything I can do about this, or exactly who/how would I report this? Ebay really has cut off the arm of the seller in every regard!
If anyone has any suggestions, please let me know. I figure I will hold off till later in the day and then ship the item if there's nothing I can do anyway.
TIA!
I had a buyer purchase a ~$100 item at around 3:30am this morning. It was a fixed price listing with immediate pay, so he paid for the item. He then immediately sent me an email saying he "accidentally" purchased the item and would I refund him. Hey, I was asleep (WOW), and I didn't respond back right away. So, about every 15-20 minutes afterward he sent me more messages saying "sorry for the waste of time", "please can I get a refund", blah, blah, blah... MORON!!! I have a stack of emails in my inbox as a result!
Ok, I wake up, and believe me this is the LAST thing I want to deal with this morning, but I sent him a polite email (with a lecture on how it's costly to the seller when you have a buyer's remorse situation, and there's no way that could be an accident since he had to pay for the item to close the trans.). I told him I would refund immediately if he completed the "mutually agree to cancel", and I explained why I require that. In other words, I don't refund until they complete the form because otherwise, I can't get my final value fees back.
Well, shortly after, he sends me an email that says he really likes the item and wants to complete the transacton, etc, and he declined the mutual agreement, so I'm stuck with selling him the item.
He's in Canada. Quite frankly, I don't trust this flake, and I figure if something else doesn't happen, he'll either refuse the customs, file a SNAD claim, or leave me negative feedback anyway. So should I bother to ship the item? I suppose I'm feeling negative and creating trouble before it happens here, but I really feel between a rock and a hard place because this guy has sent up too many red flags. I don't want to sell him the item after he's caused this much trouble (which has now wasted too much of my time already this morning). I also do not want to lose my item to this idiot (or have him damage it), as well as get anything negative on my record. But...it's just $100 at least (thank goodness!), so I would not be out too much money.
I have near 700 transactions and am an honest power seller with 100% feedback. I do try to give the best customer service possible, but this is a bit extreme IMHO. I don't really want to destroy my reputation over this moron, but quite frankly, I'm sick of Ebay and I almost don't care anymore! I really don't want to lose a $100 item either, even though it's a relatively small amount. Is there anything I can do about this, or exactly who/how would I report this? Ebay really has cut off the arm of the seller in every regard!
If anyone has any suggestions, please let me know. I figure I will hold off till later in the day and then ship the item if there's nothing I can do anyway.
TIA!