VivaLuxury.com-Damaged Prada Bag-I'm out of luck

[eddie]

:evil: Ordered a Prada pushlock bag from vivaluxury.com. They are now out of business. Now the clasp on the bag broke after 2 uses--Prada store will not repair even with the card of authenticity. Prada refers customers back to the merchant for repairs. I'm out $350 and can't even get it repaired. Any suggestions:evil:

 

[Minnie]

go to a shoes store they can possible repair it. Why didn't you tell prada you bought it from them and say you lost the repair?

 

[Minnie]

Also try to go back to neimanmarcus or saks and ask them to repair it for a fee?

 

[pursemama]

If you can, buy the same Prada bag in the Prada store, or in a reputable store (Neiman, Saks). Then switch the tags, you now have a receipt/tags for the damaged Prada so you can return it. You now have a new Prada bag.

 

[Noriko]

Did you pay for it with a cc? Some credit cards have protection against that kind of thing for a certain amount of time after you make the purchase. How long ago was it?