Hi,
I hope someone can give me an advice.
I recently brought a Sac Souple 35 from Ebay for cheap price then sent in to LV for repair. First appointment with Care Service by phone she quoted $180 for repair of zipper, unknown for all outside vachetta, so she have me ship the bag in. Second phone call after the Atelier take a look, $1560 for zipper, vachetta and hardware. I decided that I don't need hardware to be replace, and paying that much for repair, so we agreed with zipper $280 (new price), $600 plus for outside vachetta. She asked me to approve it once we hang up. I waited next day, no price showed but I approved anyway. Two day passed, I noticed it listed as $1560 not $800 plus that we agreed to, so I immediately contact LV customer service, they then open another ticket for me. Since then, no one call me so I decided to email Care Service instead. There response I got from email is that because I reviewed and acknowledged the repair, so either NOT repair or leave as is? This is the first time that happened to me. What if the Care Service that I spoke to earlier forgot to change the repair items or the price? Should I call and speak to a manager? Should I leave as is and not pay once it done? Should I NOT repair now and try again later?
I hope someone can give me an advice.
I recently brought a Sac Souple 35 from Ebay for cheap price then sent in to LV for repair. First appointment with Care Service by phone she quoted $180 for repair of zipper, unknown for all outside vachetta, so she have me ship the bag in. Second phone call after the Atelier take a look, $1560 for zipper, vachetta and hardware. I decided that I don't need hardware to be replace, and paying that much for repair, so we agreed with zipper $280 (new price), $600 plus for outside vachetta. She asked me to approve it once we hang up. I waited next day, no price showed but I approved anyway. Two day passed, I noticed it listed as $1560 not $800 plus that we agreed to, so I immediately contact LV customer service, they then open another ticket for me. Since then, no one call me so I decided to email Care Service instead. There response I got from email is that because I reviewed and acknowledged the repair, so either NOT repair or leave as is? This is the first time that happened to me. What if the Care Service that I spoke to earlier forgot to change the repair items or the price? Should I call and speak to a manager? Should I leave as is and not pay once it done? Should I NOT repair now and try again later?
