Hi All,
I wanted to share my experience which I think is beyond all possible limits.
Please all do very careful with Vestiaire Collective as what is going on over there is absolutely not acceptable.
I have been writing here a lot that I had issues with my items being refused but typically I was able to resolve these after some hassling with customer support and making someone more senior to look at my items. They were all placed online after a few email exchanges and real people checking my items.
My understanding is that it is either AI or someone junior who is reviewing the items at the initial check. So my strategy was to make them "escalate to the expert team" in order for them to actually look at the items and see that they are authentic.
From my last upload, 6 items were refused as Vestiaire Collective "could not determine authenticity".
Fine, I am writing to the customer support, it is escalated to the "expert".
Here is the response of the CS and "expert":
Here is the hallmark for the item 16578120:
I always doubt myself in case I missed out on something and who knows, maybe I overlooked something in some items but all items are common models which authenticity is so obvious to me.
The most bizarre issue here that these earrings above were just serviced by Chanel Singapore. Not just serviced, but I dropped them off and collected them personally and I paid for the servicing with my own card.
I have provided super clear photos of the earrings and photos of BOTH receipts: collection slip and receipt with payment of 65 SGD, my details, my signatures, item model number on it etc. Even this pic of the slip I took IN CHANEL ITSELF while collecting. Everything was provided.
I will share hallmarks for few other items just to show what I am talking about:
The reason I am writing this all here is that there was an actual person from the "expert" team (not the customer support folk who can't even speak English) who actually looked at the items and concluded all of them are fake. Despite hallmarks, super clear photos and documents provided.
This clearly shows not even the level of expertise but its total and absolute absence, stupidity, zero knowledge of the brand and lack of skills to do some research. This is all despite the fact that the items are pretty basic, these are not some rare vintage unknown models - no, there is nothing really special about them.
Still, Vestiaire Collective is unable to recognise authentic pieces despite being provided with the sufficient information to do so.
I really wanted to make this public for everyone's awareness. Despite the fact that everyone knows that they do pass fakes but pointing their dirty stupid fingers at authentic items, calling them fakes and placing themselves ABOVE THE ORIGINAL BRAND in terms of expertise - this is not a viable business model.
With the absence of the brand knowledge, I believe they have no right to do any sort of authentication service if the skill literally does not exist. I will also be reaching out to Chanel representatives to raise concerns over Vestiaire Collective selling and "authenticating" Chanel products without any capabilities to do so.
I wanted to share my experience which I think is beyond all possible limits.
Please all do very careful with Vestiaire Collective as what is going on over there is absolutely not acceptable.
I have been writing here a lot that I had issues with my items being refused but typically I was able to resolve these after some hassling with customer support and making someone more senior to look at my items. They were all placed online after a few email exchanges and real people checking my items.
My understanding is that it is either AI or someone junior who is reviewing the items at the initial check. So my strategy was to make them "escalate to the expert team" in order for them to actually look at the items and see that they are authentic.
From my last upload, 6 items were refused as Vestiaire Collective "could not determine authenticity".
Fine, I am writing to the customer support, it is escalated to the "expert".
Here is the response of the CS and "expert":
Here is the hallmark for the item 16578120:
I always doubt myself in case I missed out on something and who knows, maybe I overlooked something in some items but all items are common models which authenticity is so obvious to me.
The most bizarre issue here that these earrings above were just serviced by Chanel Singapore. Not just serviced, but I dropped them off and collected them personally and I paid for the servicing with my own card.
I have provided super clear photos of the earrings and photos of BOTH receipts: collection slip and receipt with payment of 65 SGD, my details, my signatures, item model number on it etc. Even this pic of the slip I took IN CHANEL ITSELF while collecting. Everything was provided.
I will share hallmarks for few other items just to show what I am talking about:
The reason I am writing this all here is that there was an actual person from the "expert" team (not the customer support folk who can't even speak English) who actually looked at the items and concluded all of them are fake. Despite hallmarks, super clear photos and documents provided.
This clearly shows not even the level of expertise but its total and absolute absence, stupidity, zero knowledge of the brand and lack of skills to do some research. This is all despite the fact that the items are pretty basic, these are not some rare vintage unknown models - no, there is nothing really special about them.
Still, Vestiaire Collective is unable to recognise authentic pieces despite being provided with the sufficient information to do so.
I really wanted to make this public for everyone's awareness. Despite the fact that everyone knows that they do pass fakes but pointing their dirty stupid fingers at authentic items, calling them fakes and placing themselves ABOVE THE ORIGINAL BRAND in terms of expertise - this is not a viable business model.
With the absence of the brand knowledge, I believe they have no right to do any sort of authentication service if the skill literally does not exist. I will also be reaching out to Chanel representatives to raise concerns over Vestiaire Collective selling and "authenticating" Chanel products without any capabilities to do so.
its ridiculous how things changed. pre Brexit I was selling an item every 2 weeks, now months have passed and nada! 
Taxes would equal price of item.
