Vestiaire Collective experiences?

Ylesiya

Member
Apr 29, 2020
259
1,781
Just adding to the absurd happening at Vestiaire Collective: just recently 5(!) of my authentic items were refused as "Unfortunately, when applying the specific criteria determined by Vestiaire Collective, it was not possible to confirm the authenticity of the item."
FFS, one of the items I personally bought at Chanel last month! It is a brand new full set with everything the store gives including the original receipt, bank transaction receipt, all with my particulars and item serial number which I have provided to them! Not even mentioning about 15 super clear detailed photos of the item and still - they can't confirm authenticity.
I think they are making them somewhat like internet meme with this total disability to do anything whatsoever.
 

Ylesiya

Member
Apr 29, 2020
259
1,781
Are there any good experiences to be shared? Really curious!
I just bought something from them that I was looking for for quite some time.
Finally it appeared on Vestiaire at a reasonable price, seller accepted my offer and I also used discount code they gave me, so the final price, even including taxes and shipping, was quite pleasant - definitely better than any other in the market, so I decided to just go ahead. It took quite some time for the seller to ship the item and for VC to ship it to me as well.
Item arrived in perfect condition, even better than was shown in the photos on the website. Of course I inspected it very thoroughly and I would never buy something I can't authenticate independently on my own. But everything was good.
The only thing which stroke me was how easy it was to remove their tag that they put on the item without damaging it. In theory I could wear this item for some time and then just return it with the tag attached back without any signs of it being removed.
I think there is so much room for abuse given this fact that it puts sellers at a great risk, especially professional sellers who have to accept returns within 2 weeks.
 

jacyh

O.G.
Nov 4, 2007
158
590
London
Just had a horrible experience as a seller. They dropped my prices without informing me!! I don’t even know how that could happen. I contacted customer service and they were absolutely clueless too!
 

Ylesiya

Member
Apr 29, 2020
259
1,781
Just had a horrible experience as a seller. They dropped my prices without informing me!! I don’t even know how that could happen. I contacted customer service and they were absolutely clueless too!
Did you notice that accidentally or you had a notification?
 

Passerine123

Member
Sep 21, 2014
650
1,283
Europe
I looked at several bags on VC and was shocked at the prices. They were charging more than I paid for bags brand new at the store years ago -- and these were bags that did not typically increase in value. Their prices for Hermes bags were among the highest I'd ever seen. Before buying anything on VC, I would do a bit of comparison shopping at a site like Labellov.
 
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Ylesiya

Member
Apr 29, 2020
259
1,781
I looked at several bags on VC and was shocked at the prices. They were charging more than I paid for bags brand new at the store years ago -- and these were bags that did not typically increase in value. Their prices for Hermes bags were among the highest I'd ever seen. Before buying anything on VC, I would do a bit of comparison shopping at a site like Labellov.
Hi there, I am not sure which bags these were exactly but with Vestiare the trick is the following: in most cases (unless you are filtering your items for sale as "buy it now" or "offers allowed" but this is very time consuming) the buyers are allowed to make offers and it has to be something like min 70% of the price or even less (I don't remember exactly). So for higher value items you can easily get an offers few thousands less than you stated, even if the price is reasonable.

Basically whenever you list something, you have to account for this sort of bargaining. Even if you list at a good resale price, you will have a flooding of low ballers sending you ridiculously low offers. I listed a necklace recently at a very attractive price and apparently it is a highly sought after item, so it was a very sweet deal already. My phone was exploding with very low offers for this necklace. It got sold just right now close to my asking price but I kinda understand why people list items at higher prices - this is for the offers to start at a reasonable resale price in most cases.
 
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Ylesiya

Member
Apr 29, 2020
259
1,781
Hi All,
I wanted to share my experience which I think is beyond all possible limits.
Please all do very careful with Vestiaire Collective as what is going on over there is absolutely not acceptable.

I have been writing here a lot that I had issues with my items being refused but typically I was able to resolve these after some hassling with customer support and making someone more senior to look at my items. They were all placed online after a few email exchanges and real people checking my items.

My understanding is that it is either AI or someone junior who is reviewing the items at the initial check. So my strategy was to make them "escalate to the expert team" in order for them to actually look at the items and see that they are authentic.

From my last upload, 6 items were refused as Vestiaire Collective "could not determine authenticity".
Fine, I am writing to the customer support, it is escalated to the "expert".

Here is the response of the CS and "expert":
Screenshot 2021-06-15 at 8.45.26 AM.png

Here is the hallmark for the item 16578120:
Screenshot 2021-06-12 at 9.08.03 AM.png

I always doubt myself in case I missed out on something and who knows, maybe I overlooked something in some items but all items are common models which authenticity is so obvious to me.
The most bizarre issue here that these earrings above were just serviced by Chanel Singapore. Not just serviced, but I dropped them off and collected them personally and I paid for the servicing with my own card.
I have provided super clear photos of the earrings and photos of BOTH receipts: collection slip and receipt with payment of 65 SGD, my details, my signatures, item model number on it etc. Even this pic of the slip I took IN CHANEL ITSELF while collecting. Everything was provided.
service.jpg

I will share hallmarks for few other items just to show what I am talking about:
Screenshot 2021-06-12 at 9.10.36 AM.png
Screenshot 2021-06-12 at 9.16.47 AM.png

Screenshot 2021-06-12 at 9.15.28 AM.png

The reason I am writing this all here is that there was an actual person from the "expert" team (not the customer support folk who can't even speak English) who actually looked at the items and concluded all of them are fake. Despite hallmarks, super clear photos and documents provided.

This clearly shows not even the level of expertise but its total and absolute absence, stupidity, zero knowledge of the brand and lack of skills to do some research. This is all despite the fact that the items are pretty basic, these are not some rare vintage unknown models - no, there is nothing really special about them.

Still, Vestiaire Collective is unable to recognise authentic pieces despite being provided with the sufficient information to do so.
I really wanted to make this public for everyone's awareness. Despite the fact that everyone knows that they do pass fakes but pointing their dirty stupid fingers at authentic items, calling them fakes and placing themselves ABOVE THE ORIGINAL BRAND in terms of expertise - this is not a viable business model.

With the absence of the brand knowledge, I believe they have no right to do any sort of authentication service if the skill literally does not exist. I will also be reaching out to Chanel representatives to raise concerns over Vestiaire Collective selling and "authenticating" Chanel products without any capabilities to do so.
 

onneparle

New Member
Jun 16, 2021
1
0
Does anyone have tricks or tips of spotting fakes on Vestiaire Collective? I'm eyeing on some Celine stuff but all these experiences are making me question the authenticity.
 

Ylesiya

Member
Apr 29, 2020
259
1,781
Does anyone have tricks or tips of spotting fakes on Vestiaire Collective? I'm eyeing on some Celine stuff but all these experiences are making me question the authenticity.
To spot fakes, you have to have extensive experience with the particular brand and its goods, unless it's a really badly made fake. I really doubt someone can write you an extensive user manual here for some Celine stuff.
 
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Bethanymoore

New Member
Jun 17, 2021
2
1
Does anyone have tricks or tips of spotting fakes on Vestiaire Collective? I'm eyeing on some Celine stuff but all these experiences are making me question the authenticity.
A corrupt business :bought 2 pair of shoes, paid their auth fees but got 2 wrong shoes. VC forced me to pay both return shipping costs, after returning the 2 shoes in one package, they claim only 1 pair was received then weeks of arguing VC asking for handwritten docs, auto respnses etc. they refuse to refund and said to deal with it through my bank. Dont trust the 5 star fake reviews.
 
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