Vestiaire Collective experiences?

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

I had the worst experience with Vestiaire. After a sale on my Balenciaga was concluded, they asked that I send to HK office within days. However, the buyer didn’t complete payment so sale was cancelled. Bag was certified authentic and I asked it was returned to me but I just received notice that customs want me to pay a hefty import tax to get the bag back !

This is through no fault of mine. I just had the bag returned and now I have to pay to get my bag back !

This is my one and only time with this Vestiaire guys. I believe they should be sending bag tagging invoice as return so import tax is not incurred. But, the customer service says it is my responsibility to pay when I have the bag out of my hands for a week!


Imagine if it had been my Chabel 255 or Birkin which is currently listed on sale there ! The costs would hv been higher !
How’s that even possible? I mean, you have to pay the bag when you order it, right away? So they should have received the payment from the buyer?
 
How’s that even possible? I mean, you have to pay the bag when you order it, right away? So they should have received the payment from the buyer?
No. Apparently, the buyer can rescind or not pay up so you as seller is left holding the baby. My mistake was just sending the bag off hoping to let the buyer have the bag asap since it was going to be Chinese New Year break. Buyer then decided not to pay and sale was cancelled. Now I have to PAY import tax. In fact I just paid as the DHL guy refused (at my doorstep!( to hand me MYbag if I didn’t send in the payment . So aggrieved and upset. Vestiaire sucks. Never again
 
  • Like
Reactions: onlyk