Before purchasing my Goyard St. Louis PM in Paris, I read as many posts in this sub-forum as I could. I was initially going to purchase a Louis Vuitton Alma PM in vernis leather in Paris, but the more practical side of me was drawn to the Goyard's lightness.
The consensus was that the specialty color bags' straps were prone to cracking but that the problem wasn't common on the black bags. I asked the SA in the St. Honore boutique about the cracking and I was assured that Goyard stands behind their products and that they would fix the defect if I ever had a quality issue. I purchased a black on black tote and had them paint my monogram on it. I received the bag mid-July 2013.
After 6 months of use, my bag's handles started cracking and I put the bag away in its dust bag and started using a cheapy canvas tote for a non-profit we support instead.
I finally took it out of my closet and I noticed that not only was my bag having issues with its handles, but the canvas coating was chipping/flaking off and that the corners were fraying and starting to develop holes. I became very upset that this bag did not last more than 6 months.
I emailed Goyard and explained the damage, and how both my MIL and SIL have Goyard totes that are five years older than mine and that the wear-and-tear on my bag was not normal. I received a nice enough email back requesting pictures. I sent the pictures...
And I waited more than 3 business days to hear a response. I sent a follow-up. The SA said that I could just "drop the bag off the next time (I'm) in London or Paris" and they would repair the defects for a fee.
I was insulted for a few reasons:
1. They were pretty nonchalant that I could just drop off my bag on a different continent (I gave them my info too so they could verify my receipt).
2. Goyard made no attempt to salvage my relationship as a customer. They sold me a low quality product and there was no sincere apologies nor are they standing behind their brand's quality.
3. They were not transparent about the repair costs.
I really regret not choosing another bag at the same price or buying a pair of fantabulous suede wedges I saw at Louis Vuitton.
I'm sharing my story as a "buyer beware." I really regret my purchase, and I'm hoping that someone else, in the same position I was once in (feverishly reading posts about the quality), sees this review.
The consensus was that the specialty color bags' straps were prone to cracking but that the problem wasn't common on the black bags. I asked the SA in the St. Honore boutique about the cracking and I was assured that Goyard stands behind their products and that they would fix the defect if I ever had a quality issue. I purchased a black on black tote and had them paint my monogram on it. I received the bag mid-July 2013.
After 6 months of use, my bag's handles started cracking and I put the bag away in its dust bag and started using a cheapy canvas tote for a non-profit we support instead.
I finally took it out of my closet and I noticed that not only was my bag having issues with its handles, but the canvas coating was chipping/flaking off and that the corners were fraying and starting to develop holes. I became very upset that this bag did not last more than 6 months.
I emailed Goyard and explained the damage, and how both my MIL and SIL have Goyard totes that are five years older than mine and that the wear-and-tear on my bag was not normal. I received a nice enough email back requesting pictures. I sent the pictures...
And I waited more than 3 business days to hear a response. I sent a follow-up. The SA said that I could just "drop the bag off the next time (I'm) in London or Paris" and they would repair the defects for a fee.
I was insulted for a few reasons:
1. They were pretty nonchalant that I could just drop off my bag on a different continent (I gave them my info too so they could verify my receipt).
2. Goyard made no attempt to salvage my relationship as a customer. They sold me a low quality product and there was no sincere apologies nor are they standing behind their brand's quality.
3. They were not transparent about the repair costs.
I really regret not choosing another bag at the same price or buying a pair of fantabulous suede wedges I saw at Louis Vuitton.
I'm sharing my story as a "buyer beware." I really regret my purchase, and I'm hoping that someone else, in the same position I was once in (feverishly reading posts about the quality), sees this review.