I own two coach tote bags, one is a sig shoulder tote that i got about 2 1/2 years ago, and the other a sig stripe tote that i got just about a year ago. The last time i went to the coach store( i live a few hours from the closest one) i asked if things like handles could be replaced on bags and that kind of thing. she said "yes, they do do that as long as they still have it". well after only about 5 months haveing my second bag, the edges on the handles started to peel horribly and fray, i pretty much stoped useing it then...and i figured id have them replaced when i was there next. since im not getting there any time soon, i called and talked to the manager and asked about haveing them replaced( and said im willing to pay for it) she gave me a number to call...where i was told COACH NEVER REPLACES ANYTHING ON THEIR BAGS UNLESS ITS A FACTORY DEFECT AND WAS JUST PERCHASED. .... im not sure if there is anything i can do at this point, like i said this started happening when i only had the bag for a few months...and it hasnt happened on my bag that iv had for 2 years, nor any of my sisters bags.