I'm so sorry for this horrible experienceAfter looking at NYCavalier's Woodbury stock photos, I started wanting the mango mini! Since I live in CA, I asked my friend to go to the Woodbury and purchase the mango mini for me (luckily she was planning on going there anyways)! I called the store beforehand and they said there was only one mango mini left and I felt pressured! Anyways, the SA I talked to said that they don't usually hold the bag for customers but she said she could hold it for ~2hrs for me. She was not friendly but it was ok...
My friend bought the bag and have it shipped it to me from the store. I called again to the same SA to confirm the order and, she was VERY rude!!! I was a bit worried since my friend said that they don't provide the tracking number. And I wanted to ask about it in details but she said check back after 5 business day if I don't receive it. What??? What if it got lost?I'm usually not at home and have to pickup the package from Fedex/UPS locations most of the time and I DO need the tracking number!!! I know the door tag thingy but since I'm living in an access controlled studio, the door tag tend to be misplaced frequently!!!
I tried to ask more questions but she interrupted in the middle of my sentence several times and trying to hang up!!!!Her attitude was literally like "I've already sold the bag and it's not returnable. Don't bother me anymore." Are all the SAs at Woodbury rude like her?
Is it true that they don't provide the tracking number? Should I talk to the store manager?
I'm very worried now... :cry:
I hope you'll get your bag soon! And I'm so glad one of tpfers end-up getting it! I would really hate to see it on e***! Enjoy the bag! Let us know how it goes.
I didn't know they're not supposed to hold the bag even for an hr or two and I was actually lucky that the SA hold my bag! Thanks for the info. It makes me feel a bit better about my experience.
ush: When I saw a pink bijoux chain mini on the ebay, I really wanted to get it since I LOVE bijoux chain. but talked myself out for my bank account. However, after looking at your stock photo and seeing how beautiful your new ivory m/l is (
), I couldn't resist! Thanks again for the amazing stock photo. 
) at the yellow & green reference library and it convinced me that I should get the mango!!! It's really cute picturing the m/l & mini being big sis & little sis. 
Anyways, I will definitely post the mini at the Mini thread. I wasn't interested in the Mini at all but the mini thread convinced me that I NEED one. 
Ahhh, so many temptations in tpf. I must resist, I must resist!!! As you mentioned, I should look at the positive side (i.e. she hold my bag). BTW, I was cracking up really badly looking at your ""H" is for Hamster":lolots: 
since there is no higher authority you can complain to (except a corporate manager or similar) for a better customer service. I know that I worry too much... BTW, I'm not talking about many nice resellers who sell hard to get/sold out bags at a reasonable price. 
Whenever hard to get bags or bags on sale pop up, I'm always voting for fellow tpfers to get them!! 
I'll definitely post the photos of the bag once it arrives. Thanks katerynap~!ush: I bet they're very surprised when you started speaking in Japanese since they couldn't mess around anymore! 
Good to hear that not getting a tracking # is not unusual. I guess I'm abnormally anxious here. I should stop thinking about the package before I get anxiety attack! 
They only ship it to other state as a gift of something... It was still a good deal even with the tax though. no excuse for rudeness.. that said, it was good of them to hold it and ship for you to another address so you could avoid taxes
