After having to email them and facebook message them a total of 7 times in two weeks to get any response at all, I finally get a response telling me that since I bought my bag from ebags, I have to go through ebags to get the lining and zippers repaired.
I emailed ebags last night, and got a response within a few hours, informing me that they don't do repairs or replacements for Linea Pelle and I have to have the manufacturer repair the bag.
So neither wants to accept responsibility to fix the bag. I have had the bag for just over a year and the lining is torn and the zippers won't stay closed, and are not at all smooth. I understand I have to pay for the repairs, but it sure seems like both parties want me to just "deal with it" and buy a new one instead of fixing it. Well I won't be giving them another dime if my current bag cannot be properly tended to.
I emailed ebags last night, and got a response within a few hours, informing me that they don't do repairs or replacements for Linea Pelle and I have to have the manufacturer repair the bag.
So neither wants to accept responsibility to fix the bag. I have had the bag for just over a year and the lining is torn and the zippers won't stay closed, and are not at all smooth. I understand I have to pay for the repairs, but it sure seems like both parties want me to just "deal with it" and buy a new one instead of fixing it. Well I won't be giving them another dime if my current bag cannot be properly tended to.