Just a bit of letting the steam out. I really don't know what to do.
I came to get back my items from servicing today (it was a paid service if this is important). My usual sales assistant was busy with some other clients which is perfectly fine as I did not have a specific appointment, so he passed me over to another sales assistant.
Right from the start I was treated in a manner like she was doing me a favour by serving me which I felt was quite disturbing. She tried to be polite but often her responses were quite abrupt and felt impolite. I understand that this could be my personal impression, however, here are some facts:
1) one of my items was a 20 motifs long onyx necklace. It came back perfectly clean and wrapped into the plastic. The SA tried to remove the plastic but as the necklace was long, she got frustrated and started pulling the necklace out of the plastic by applying force. I find such treatment of the creation absolutely unacceptable for a number of reasons.
2) later, she was putting the necklace into the pouch which has a back pocket. Not only was she leaving her fingerprints all over cleaned onyx motifs, she was jamming the necklace into the pocket. Again, I find such treatment of such a creation absolutely unacceptable. I was shocked and asked her whether it is okay to do things like this and she answered that for onyx it's fine. I ended up taking the necklace out and laying it out carefully into the pouch myself while she was watching this.
3) since the necklace was covered in her fingerprints, I asked for a black cleaning cloth, so I could clean the necklace myself later. She refused, saying she has to ask another SA and they can't give cleaning cloths just like that. Later she told me that they are out of stock. I purchased 2 guilloche pieces from the same boutique recently and did not receive any cleaning cloths with my purchases. And frankly, I don't understand why it is such a problem to provide such a small and basic thing, not even saying about refusal in such a rude manner.
I came out of the boutique feeling deeply insulted as this is not the kind of service I expect to receive at any place, leave alone Van Cleef and Arpels. Not even me, but this horrible attitude to my jewellery which would damage it. I really did not like feeling like I am a beggar asking for such a simple thing like cleaning cloth which was supposed to be provided with my purchases in the first place.
This is not the kind of feeling I am expecting to have when I am walking out with my valuable pieces out of the door.
What would you do in this situation? I am just feeling totally insulted, I just have no words. I was not rude or offensive, I am not snobbish, in fact, I am very simple and easy going. I am always trying to be friendly and have a small talk with SAs and doormen (which are actually very very nice and simple guys there). I really can't think about anything I could have done to cause such attitude. And even if I were most snobbish and sloppish woman ever, this is not the reason to treat my jewellery like that.