I don't know if anyone has had this same problem on Purse Blog, but I certainly did and many others I know too! I bought my Manhattan (GM) in August, and just after a week the vachetta straps on the back were stained hideously blue from my jeans. I quickly took my bag to the store for cleaning, and even though they kept it for two weeks and cleaned it TWICE, it still came back blue! It really bothered me for a while but I just forgot about it, since it doesn't show unless I'm not carrying it (the only strap that's stained blue is the one that is closest to my body, ie. the back strap). (Another thing that bothered me was the store trying to accuse me of not carrying it well -- I explained to them this had never happened with my numerous Chanel, YSL or Gucci bags even after years of carrying them, let alone a week!) Anyhow, just the other day, the front left pocket suddenly got jammed and wouldn't open, and my cell was stuck in it for a whole day! I finally managed to get it open (actually, my SUPERMOM did!) but then the lock fell apart just a few moments later. Now I have to take it back again! So I was wondering -- have any of you heard of them replacing leather straps entirely? Because when I asked my SA about it in Dubai, he said they wouldn't do it! But I've read a couple posts now saying that people have paid a little over a hundred dollars to get it done. Any suggestions and comments would be welcomed and greatly appreciated! PS. I am SO bummed with the quality of LV. This was my first LV purchase and a huge disappointment honestly, (I've always disliked LV but fell head over heels for the Manhattan and still honestly love it to death when I carry it) -- sorry to all the LV lovers in here!