i have honestly not received my package and i am really upset about this.
I'm so sad that my first post on this forum is about my lost package instead of about my new Louis Vuitton hand bag! I'll do a post on that next... but.. anyway i could really use some advice. I know this is sorta long but I would really appreciate any help, thoughts, or advice.
I ordered a pair of Current/Elliot Cargo jeans/pants from Black Label Boutique on the 29th of november. I also placed an order from shop bop and paige premium that same day (which i received very quickly with no problems at all!).
I chose to order the cargo's from black label since it was the cheapest I could find it (200 dollars). They included free shipping(USPS ground) and the only other shipping option listed is usps over night. There was nothing listed about adding extra to insure my package.
I thought that maybe their shipping was slow so I didn't follow up on the package immediately. Around the 7th of December I started to worry about my package so I checked the tracking information and this is what it said:
Label/Receipt Number: 9101 0105 2129 7835 8399 90
Class: Priority Mail®
Service(s): Delivery Confirmation
Status: Delivered
Your item was delivered at 5:40 pm on December 03, 2010 in SANTA MONICA, CA 90403.
Detailed Results:
Delivered, December 03, 2010, 5:40 pm, SANTA MONICA, CA 90403
Arrival at Post Office, December 03, 2010, 7:49 am, SANTA MONICA, CA 90403
Processed through Sort Facility, December 02, 2010, 10:17 pm, BELL, CA 90201
Electronic Shipping Info Received, December 01, 2010
Processed through Sort Facility, December 01, 2010, 8:09 pm, NORTH HOUSTON, TX 77315
Firstly, I had also checked tracking information on the other 2 orders i received(shopbop) and it claimed to have delivered one day earlier than it actually did deliver. Secondly, I was at home at this time on both the 3rd of December as well as the 4th of December.
I immediately called my post office on the 7th of December and spoke to a supervisor who said that on her side it shows delivered on 3rd and out for delivery on the 4th. (that doesn't show on my tracking info on usps). The supervisor said she would get back to me... and she never did. I kept on calling over the next 2 days (four times a day) and she said she spoke to the mail man and he claims he delivered it but when he went today it wasn't there anymore.
I asked her where he delivered it? So she said by the building door. ( I stay in an apartment.) There was some construction going on that day as well and i'm not sure if maybe one of those employees picked up the package. I really have no clue what happened. I left a note by the mailboxes for residents or anyone to see if they have my package but nobody knows anything. How could the mailman just leave my package there for anyone to steal? Why wasn't it delivered to my door? Or couldn't he have rung my apartment at the entrance to let me know that there is a package waiting for me downstairs?
I e-mailed black label boutique letting them know that I hadn't received the package and they said that once it shows delivered they have nothing to do with this anymore. I e-mailed back explaining that the supervisor said she thinks the mail carrier pressed delivered button by mistake and thats why it said out on the 4th. I asked them to call the post office and get updated information (the one that says out for delivery on the 4th thus showing that the carrier pressed deliver by mistake) They replied saying they called their local post office who tracked it and said it was delivered. They offered no more help than that. I would have expected them to have at least called usps and asked them what happened to my package. They seem to have no care that my package is missing. I got the vibe that they basically think I'm lying about not receiving it. Secondly, why was there no option to insure my package? The only thing they use is delivery confirmation. I cannot file a dispute on paypal because the package says it delivered....
A delivery confirmation just shows that the package was delivered to my city and zip code.. it doesn't show that it was delivered to my hands so how does that give paypal enough proof? That means it could have been misdelivered to ANY building in my area!
I called usps on friday and they said they would open a case and let me know on monday what happened with my case but from what i'm reading online I dont think usps is going to be much of a help here.
I could really use some advice... what would you do? I REALLY wanted these jeans... and i mean... 200 dollars is a lot of money to just lose! Where do I go from here?
I'm so sad that my first post on this forum is about my lost package instead of about my new Louis Vuitton hand bag! I'll do a post on that next... but.. anyway i could really use some advice. I know this is sorta long but I would really appreciate any help, thoughts, or advice.
I ordered a pair of Current/Elliot Cargo jeans/pants from Black Label Boutique on the 29th of november. I also placed an order from shop bop and paige premium that same day (which i received very quickly with no problems at all!).
I chose to order the cargo's from black label since it was the cheapest I could find it (200 dollars). They included free shipping(USPS ground) and the only other shipping option listed is usps over night. There was nothing listed about adding extra to insure my package.
I thought that maybe their shipping was slow so I didn't follow up on the package immediately. Around the 7th of December I started to worry about my package so I checked the tracking information and this is what it said:
Label/Receipt Number: 9101 0105 2129 7835 8399 90
Class: Priority Mail®
Service(s): Delivery Confirmation
Status: Delivered
Your item was delivered at 5:40 pm on December 03, 2010 in SANTA MONICA, CA 90403.
Detailed Results:
Delivered, December 03, 2010, 5:40 pm, SANTA MONICA, CA 90403
Arrival at Post Office, December 03, 2010, 7:49 am, SANTA MONICA, CA 90403
Processed through Sort Facility, December 02, 2010, 10:17 pm, BELL, CA 90201
Electronic Shipping Info Received, December 01, 2010
Processed through Sort Facility, December 01, 2010, 8:09 pm, NORTH HOUSTON, TX 77315
Firstly, I had also checked tracking information on the other 2 orders i received(shopbop) and it claimed to have delivered one day earlier than it actually did deliver. Secondly, I was at home at this time on both the 3rd of December as well as the 4th of December.
I immediately called my post office on the 7th of December and spoke to a supervisor who said that on her side it shows delivered on 3rd and out for delivery on the 4th. (that doesn't show on my tracking info on usps). The supervisor said she would get back to me... and she never did. I kept on calling over the next 2 days (four times a day) and she said she spoke to the mail man and he claims he delivered it but when he went today it wasn't there anymore.
I asked her where he delivered it? So she said by the building door. ( I stay in an apartment.) There was some construction going on that day as well and i'm not sure if maybe one of those employees picked up the package. I really have no clue what happened. I left a note by the mailboxes for residents or anyone to see if they have my package but nobody knows anything. How could the mailman just leave my package there for anyone to steal? Why wasn't it delivered to my door? Or couldn't he have rung my apartment at the entrance to let me know that there is a package waiting for me downstairs?
I e-mailed black label boutique letting them know that I hadn't received the package and they said that once it shows delivered they have nothing to do with this anymore. I e-mailed back explaining that the supervisor said she thinks the mail carrier pressed delivered button by mistake and thats why it said out on the 4th. I asked them to call the post office and get updated information (the one that says out for delivery on the 4th thus showing that the carrier pressed deliver by mistake) They replied saying they called their local post office who tracked it and said it was delivered. They offered no more help than that. I would have expected them to have at least called usps and asked them what happened to my package. They seem to have no care that my package is missing. I got the vibe that they basically think I'm lying about not receiving it. Secondly, why was there no option to insure my package? The only thing they use is delivery confirmation. I cannot file a dispute on paypal because the package says it delivered....
A delivery confirmation just shows that the package was delivered to my city and zip code.. it doesn't show that it was delivered to my hands so how does that give paypal enough proof? That means it could have been misdelivered to ANY building in my area!
I called usps on friday and they said they would open a case and let me know on monday what happened with my case but from what i'm reading online I dont think usps is going to be much of a help here.
I could really use some advice... what would you do? I REALLY wanted these jeans... and i mean... 200 dollars is a lot of money to just lose! Where do I go from here?