USPS lost my Barneys return package

randr21

in the untamed rabbit hole
O.G.
May 25, 2006
11,899
4,068
New York City
First time ever happening. I used Barneys prepaid return label and dropped off at my local post office kiosk. A month later and still no email processing the return.

I called Barneys and was told that the tracking number on label shows its still at post ofc. I plan on going to post ofc to ask, but wanted to know what are my recourse if they say they can't find it?

I paid with my barneys credit card and I dont even know if barneys has insurance. When I spoke to barneys, I was told I'd have to dispute if post ofc lost it. Can I even dispute?
 

cougster

O.G.
Jul 12, 2008
1,568
13
USA
Barney's should initiate the trace. Once you surrendered the return package at the post office, you are no longer responsible for it. Keep the tracking number & contact the credit card to have the charge removed.
 

scorpio13

Member
Apr 16, 2007
117
0
CA
Not sure what recourse you'd have if USPS did indeed lose the package, however, I thought I'd add that I've had a few packages take FOREVER (1 month+) to be returned back to Barneys. The first time I called USPS customer service and they initiated a trace. Eventually the package did get delivered.

More recently though, I checked the tracking numbers for my return packages and it looks like the packages just sit at the post office for weeks because the tracking shows no movement. This seems to only happen with Barney's. :shrugs::shrugs:
 

lilmountaingirl

~i LVoe/Hate LV!~
O.G.
May 5, 2008
5,753
250
I think what's happening is they're hanging onto it until they have more packages for Barney's. And then the packages are shipped out several at a time to save cost. Several retailers do this. I'd go to the post office and tell them you need the package back to send it out another way.
 

bagsforme

O.G.
Nov 8, 2006
4,568
533
It can take over a month for it to get delivered. Post office holds onto it until a 3rd party (fed ex) picks it up. As long as its scanned in , you should be ok. Its happened to me with Barney, Neimans and other retailers.
 

katran26

Bargain Hunter!
O.G.
Aug 25, 2008
6,264
158
Boston
^Agree. As long as they scanned the package, you should be OK. It may just take a long time...
 

randr21

in the untamed rabbit hole
O.G.
May 25, 2006
11,899
4,068
New York City
Quick update. Usps is terrible. Not only do they not have a clue, but they misdelivered a 2nd package of mine. Luckily, barney's credit card rep was so nice and helpful.

Fyi, the 2nd package was a return to online retailer located in Brooklyn. I checked tracking and it got delivered to torrance, ca. I mean, wth. Was on phone with diff csr for Brooklyn, LA for an hr! and still no resolution
 

katran26

Bargain Hunter!
O.G.
Aug 25, 2008
6,264
158
Boston
Quick update. Usps is terrible. Not only do they not have a clue, but they misdelivered a 2nd package of mine. Luckily, barney's credit card rep was so nice and helpful.

Fyi, the 2nd package was a return to online retailer located in Brooklyn. I checked tracking and it got delivered to torrance, ca. I mean, wth. Was on phone with diff csr for Brooklyn, LA for an hr! and still no resolution

Wow- how did it end up across the country?? That's crazy!
 

ilovemykiddos

Member
May 14, 2012
893
407
I'm so scared about returning things online, especially because of the long wait to get credited back to my account and the thought of things getting lost just irritates me further.
 

katran26

Bargain Hunter!
O.G.
Aug 25, 2008
6,264
158
Boston
I'm so scared about returning things online, especially because of the long wait to get credited back to my account and the thought of things getting lost just irritates me further.

I hear you; some sites are really good about returns - Amazon and Yoox for ex. I usually get my credit within a week. But NM takes FOREVER.
 

Taty283

Member
Jan 10, 2017
38
4
I'm having this issue right now. Returned louboutins to barneys using their pre-paid label... got a receipt from usps and everything. It seems to not have moved in a week. Can I really call my credit card and have this changed back?
 

PetiteFromSF

Shoplete
Feb 14, 2015
668
198
This happened to me with Nordstrom Rack. Check with customer service first. Apparently my return item reached the warehouse but the tracking never updated.
 

lulilu

O.G.
Mar 28, 2006
25,924
14,586
iiving the dream
My PO told me that returns to certain stores are taken to a central location (not a PO location but a private sorting place) and then are shipped in bulk to the stores. This can delay the return.
 

Taty283

Member
Jan 10, 2017
38
4
but wouldn't you only get a refund if the return made it there in 30 days? At this point it's not looking likely.....