Used Havre on my Gucci bag and it went purple.

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amchk

Member
Aug 15, 2021
17
6
Used Havre foam cleanser on my hot pink Gucci bag and it went purple. UK office said I used the product wrong even though I followed the YouTube video they praised. Using a plain white paper towel. When I pointed out the video they changed their mind. Now saying oils from clothing caused the problem. Has anyone had this problem? I did ask if there was a warning on their site but they said no need. 273318F8-4D90-4D46-B62F-A67AE1C4C8B4.png7018BA33-1407-42C1-91A2-24CEE0FB269B.jpeg
 
I personally would never use any of these commercial cleaners on my Gucci bags.

From the pic, it looks like the cleanser has sunk down permeating in to the deeper layers of the skin making it look darker. See if just waiting and letting it dry out completely lightens the colour.

Doesn't look at all like 'oils from clothing' from what I see.

Firstly, there is a not a single Gucci bag that would be OK getting wet, even with plain water/rain (although most are actually OK with a bit of rain). That's the first thing Gucci would tell you if you asked how to take care of your bags, they usually have a care booklet with every bag.

The word 'power' should alert you this cleaner will not be a gentle cleaner. It actually says on the website "our most powerful cleanser".

What are the ingredients? (I can't find them on the website but they should be on the back of the bottle):
Water can dry out/harden the leather and deplete natural oils
Oil can stain permanently and/or dissolve ingredients from the tanning process.
Solvent can remove finish, lighten colour and dry out/harden the leather.

Each type of leather is different and has to be tanned differently. We (as customers) don't know the formula of the tanning process, the dyes or finish used, and therefore it cannot be safe to use any of these general cleaning products (which are usually, basically a lather-free shampoo) on our very expensive bags.
 
Yes I previously used alcohol free baby wipes but with Covid and our continued social distancing rules (not going out) coupled with an extremely humid summer I watched a video and thought I was doing a good thing. They said in their experts opinion it was a pre existing condition. Thx for the detailed explanation. I just couldn’t believe how the company made it out to be my application method then it was a pre existing condition. Will stick to baby wipes in future.A36DBDD3-F55A-4C78-A5DA-93C737E8266C.pngFB5F62E6-C2C5-4329-B44B-0AE6174B66F8.png
 
So sorry :hugs:

IMO they are making-up very spurious reasons why it happened (with clearly no proof). I saw them clean the white material on their video online, which looked more like cheap PVC and not leather.

Why is there no list of ingredients anywhere on the bottle? :pout:

Maybe ask them for a list of ingredients(?).

Anyway, leave the bag for a while and see if it lightens again.
 
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