US return policy

[Rockerchic]

I know the receipt says 10 days for a store credit. Does anyone know if this is stictly enforced? I have something that I've had for just a little over a month, unused ofcourse, and just wondered if Hermes might take it back for a credit?

 

[hermes_lemming]

^ It depends on your relationship w/ the store. I've witnessed long time clients returning unused gifts for store credit. Good luck!

 

[Grands Fonds]

My store would do it for an established client. It doesn't hurt to try!

 

[Hermesaholic]

good question: i have a scarf i was given about 6 weeks ago. i hate it......would love to exchange. i never had a receipt?

 

[Grands Fonds]

Oh my goodness! My store will exchange ANY scarf in new condition, except Special Editions. Seriously - a lady returned a GF II a few weeks ago!

 

[Hermesaholic]

Oh my goodness! My store will exchange ANY scarf in new condition, except Special Editions. Seriously - a lady returned a GF II a few weeks ago!

wow-thats great! thanks

 

[Loony]

I'm sure that things probably vary from country to country and store to store but my boutique allowed me to exchange a scarf that I bought from a different boutique and had for about 6 weeks with no questions asked. I wasn't a regular either

 

[Grands Fonds]

wow-thats great! thanks

No problems. If they won't do it, I'll buy it from you and return it to my store for a credit. I love having credit notes at H....LMAO!

 

[Encore Hermes]

I did it with a bracelet. Enamel

 

[hlfinn]

i was told you can return any scarf as long as it's within (i think) 2 seasons to the store for a credit. i think it might be longer- maybe 3 seasons. another store (franchise) told me you can return any scarf at any time but the corporate store told me something different...

 

[Grands Fonds]

^ it might be different depending on the store? We're so desperate here, we'll take anything! LMAO.....

 

[Hermesaholic]

^ it might be different depending on the store? We're so desperate here, we'll take anything! LMAO.....

you crack me up

 

[hlfinn]

Maybe. my sa at the main alaskan store (who's also a manager) told me the 2 (or 3) season policy when i was trying to return a scarf i had just gotten but that another store had had for obviously quite a while.

 

[annanas]

i returned a twilly about two months after buying it too.. no questions asked whatsoever!

 

[Rockerchic]

It's a tad bigger than a scarf...but I'll give it a try!