US return policy

Rockerchic

O.G.
Jun 9, 2006
12,843
1,015
I know the receipt says 10 days for a store credit. Does anyone know if this is stictly enforced? I have something that I've had for just a little over a month, unused ofcourse, and just wondered if Hermes might take it back for a credit?:confused1:
 

hermes_lemming

my little etoupe
O.G.
May 5, 2006
11,351
1,313
^ It depends on your relationship w/ the store. I've witnessed long time clients returning unused gifts for store credit. Good luck!
 
May 6, 2007
6,649
52
good question: i have a scarf i was given about 6 weeks ago. i hate it......would love to exchange. i never had a receipt?
 

Grands Fonds

Alive and Kicking
May 29, 2006
11,904
32
Oh my goodness! My store will exchange ANY scarf in new condition, except Special Editions. Seriously - a lady returned a GF II a few weeks ago!
 

Loony

Purple Love
Oct 25, 2006
2,002
2
UK
I'm sure that things probably vary from country to country and store to store but my boutique allowed me to exchange a scarf that I bought from a different boutique and had for about 6 weeks with no questions asked. I wasn't a regular either :tup:
 

hlfinn

ASO The Today Show
O.G.
Nov 3, 2006
19,611
7
i was told you can return any scarf as long as it's within (i think) 2 seasons to the store for a credit. i think it might be longer- maybe 3 seasons. another store (franchise) told me you can return any scarf at any time but the corporate store told me something different...
 

Grands Fonds

Alive and Kicking
May 29, 2006
11,904
32
^ it might be different depending on the store? We're so desperate here, we'll take anything! LMAO.....
 

hlfinn

ASO The Today Show
O.G.
Nov 3, 2006
19,611
7
Maybe. my sa at the main alaskan store (who's also a manager) told me the 2 (or 3) season policy when i was trying to return a scarf i had just gotten but that another store had had for obviously quite a while.
 

annanas

.
O.G.
Jul 15, 2006
7,432
220
i returned a twilly about two months after buying it too.. no questions asked whatsoever!
 
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