Urgent Decision Required!

ETenebris

O.G.
Feb 4, 2006
8,208
183
Okay...most of you know my whiskey Edith dilemma (the black spot), and I have yet to speak to my SA to get a "final" resolution. Well, Bergdorf Goodman just called me to let me know they have ONE grey Edith available and it has MY name on it. They have a return policy (I explained to my SA what the situation is with RH on the other bag), but I have to let her know in the next couple of hours or it goes to someone else. Has anyone received or seen a grey? I don't like Roz's photos of it, but that usually doesn't mean anything. Help!
 

ETenebris

O.G.
Feb 4, 2006
8,208
183
RH has not let me know if I can return the Whiskey...they have a "store credit" only policy, but they don't carry many bags. So I really don't want a store credit with them...it would be worthless since I can't actually shop there in person...too risky.
 

meluvbags

O.G.
Mar 7, 2006
709
288
that sucks ET! so what are you going to do about the spot? i think if you storm in there with a bit more aggressiveness they might end up being terrified and return your $$ :biggrin:! hehe i always get my boyfriend to do my dirty work for me cause he is pretty fearless when it comes to these things!

and even if they have no retur policy...it is a DEFECTIVE item they should return ur $!! good luck and let me know what happens!
 

ETenebris

O.G.
Feb 4, 2006
8,208
183
jacquelinez said:
that sucks ET! so what are you going to do about the spot? i think if you storm in there with a bit more aggressiveness they might end up being terrified and return your $$ :biggrin:! hehe i always get my boyfriend to do my dirty work for me cause he is pretty fearless when it comes to these things!

and even if they have no retur policy...it is a DEFECTIVE item they should return ur $!! good luck and let me know what happens!

I can't *storm* in per se, because I am in Oklahoma and they are in California! :lol: :evil: But they should offer to refund. I am going to call them again in a few minutes.
 

nawth21

Addicted!
O.G.
Feb 21, 2006
3,683
2
Well, Roz's pictures are not always the most accurate colorwise. But regarding the RH and Whiskey incident - I'd go to the higher ups. It's absurd that they won't refund you when the bag is defective. The mark is obviously not natural leather differences. Ohhh..I'd be mad if they kept giving me the store credit song and dance.
 

ETenebris

O.G.
Feb 4, 2006
8,208
183
Actually I haven't been loving the grey. But they called out of the blue...thought maybe it was a sign that I should give it a try. They have not called back yet. Meanwhile, my SA says I can get a discount OR return my other bag for a refund...
 

ETenebris

O.G.
Feb 4, 2006
8,208
183
Well, she just called me back. She says the grey is an elephant grey/true grey...no blue. I know I will be kicking myself for this, but I passed. I am just not sure about a grey back for me. It was funny to hear how her voice changed from all sweet and friendly to "okay, gotta go" as soon as I turned it down.
 

ETenebris

O.G.
Feb 4, 2006
8,208
183
In an odd twist of fate (or perhaps it is another (*sign*), about five minutes after I turned down the grey Edith, the doorbell rang and the FedEx guy handed me a box from Barneys...containing my new ink (Balenciaga) City!
 
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