I posted a few weeks ago about my new black Gigi missing her rivets on one handle.
http://forum.purseblog.com/coach/my-gigi-handles-are-mismatched-missing-rivets-pics-361872.html
After calling several outlets along my travel path I didn't have any luck finding another one to exchange it out so I initially decided to just live with the missing rivets. However, after two days of carrying Gigi on a trip to Florida, I noticed the other handle was starting to unravel. I took it back to my regular outlet and showed it to the SA's there. They were so nice and agreed that between the missing rivets and the unraveling handle, it was definitely defective. They took it back, waived the $20 charge to send it in, and packaged it up for repair. I will update when I hear back from the repair shop. I hope they can just put the rivets back in and repair the thread that is unraveling, but we'll see.
http://forum.purseblog.com/coach/my-gigi-handles-are-mismatched-missing-rivets-pics-361872.html
After calling several outlets along my travel path I didn't have any luck finding another one to exchange it out so I initially decided to just live with the missing rivets. However, after two days of carrying Gigi on a trip to Florida, I noticed the other handle was starting to unravel. I took it back to my regular outlet and showed it to the SA's there. They were so nice and agreed that between the missing rivets and the unraveling handle, it was definitely defective. They took it back, waived the $20 charge to send it in, and packaged it up for repair. I will update when I hear back from the repair shop. I hope they can just put the rivets back in and repair the thread that is unraveling, but we'll see.