Yes, I slept only 4 hours. Yes, I was on the phone with the gift card department and with some help recovered all but one of the total numbers from the back of the giftcards, for I had receipts from other stores, including the outlet with balance numbers as it should be. The fourth card was the pink hip and wristlet that was given to the store and I had a red card with 88.91 printed on it and that receipt from Jax distribution from this store that had ny cards. She never sent me a receipt. I headed to the store at 10 a.m. info in hand and walked into the store..the other manager was there and said, "ohm Lynn, what is wrong, you look upset. I said, "look it appears you used only three of my cards to get an even total. I am missing money,". The manager went in the back, pulled my makeup case and the paperwork and said, oh, you have cash back and your $88.91. We used most of your three cards and there was about 20.00 left, so we did not need the fourth card. You have a balance. When were they going to tell me this. I called twice yesterday and was told there was zero balance and no card. I was really upset. Yes, pain and suffering for sure..now I think I will get my ergo elsewhere...Someone made a huge error. What if I did not add the numbers up and realize only three cards were cashed in yesterday morning. I tell you Dick Tracy has nothing on me. And no, I did not have the numbers until I called the gift card number. You have to have at least the receipts for the gift cards which I did to get the last 4 xxxx numbers. Thank goodness they provided them to me. I am not going to buy at a pre-sale again, Now thanks to all for all of your help and sympathy. And thank you Sprinkles for your knowledge. I would think they would have called me and told me they had cash and a credit for me to pick up. ACCCCCCK such a mess. Now to feel better I need to decide...a Ergo hobo, large, camel or a black ergo tote..I saw one today on a girl and it was quite nice. What do you think ladies,one of those of Godiva chocolates???????