So, I ended up returning the Ferragamo tote that I ordered from NM.com that arrived missing it's strap. I called them to say that I was planning a store return so that they should stop communicating with Ferragamo to send the strap. I returned the bag Friday evening. Guess what came in the mail last night? The strap. The kicker - the strap was the WRONG color. The bag was a chocolate brown and the strap I got was black. So, while I want to give them brownie points for trying, they a) still sent me something when I asked them not to, and b) still sent the wrong item.