Hi everyone-
Previous thread http://forum.purseblog.com/coach/warning-may-hurt-your-eyes-look-my-poor-261571.html
I talked to CS today and they are replacing it. However, she was very clear they were replacing it NOT because of the damage but because JAX damaged the bag while transferring/sorting. She said they had determined it was not defective by dye transfer.
I then explained it was the second day I used the bag and I had on well-washed clothing, neither of which should have led to a transfer like that. I then explained that since I was on vacation I took it to the local COach and didn't have my receipt, but when I got home my local boutique couldn't believe the pics and told me they would have exchanged the bag. The CS rep said the girl that sits next to her has one and has never had a problem, so I shouldn't have a problem with the replacement.
I was all set to get the Patent Putty Gigi instead because of the thought of transfer again. What should I do?
Replacement should be here in 5-7 days.
Previous thread http://forum.purseblog.com/coach/warning-may-hurt-your-eyes-look-my-poor-261571.html
I talked to CS today and they are replacing it. However, she was very clear they were replacing it NOT because of the damage but because JAX damaged the bag while transferring/sorting. She said they had determined it was not defective by dye transfer.
I then explained it was the second day I used the bag and I had on well-washed clothing, neither of which should have led to a transfer like that. I then explained that since I was on vacation I took it to the local COach and didn't have my receipt, but when I got home my local boutique couldn't believe the pics and told me they would have exchanged the bag. The CS rep said the girl that sits next to her has one and has never had a problem, so I shouldn't have a problem with the replacement.
I was all set to get the Patent Putty Gigi instead because of the thought of transfer again. What should I do?
Replacement should be here in 5-7 days.