Update on my Bordeaux First/reponse from BalNY

  1. After e-mailing pics of the damage last night and leaving a slightly stressed voicemail for Joseph, I called them first this morning. Joseph wasn't in and I found out he actually wasn't the manager afterall. I asked to speak to the manager, Leslie(I hope I am spelling her name correctly), and she was sooo very nice! She apologized and is exchanging the bag for an undamaged/new Oxblood First! She said she will also credit me for the shipping and that she'll ship the Oxblood overnight for free!!!! Yay! I'm so happy! I was so sad and stressed out yesterday, but I am very pleased with Leslie's fantastic reponse. I'm returning the damaged bag today via UPS with tracking/insurance, etc...Thanks again for all the support, ladies! :smile:
     
  2. yeah!!!! lets all toast with a glass of bordeaux!!:biggrin: :biggrin: :biggrin:
     
  3. congrats! the oxblood looks gorgeous! glad it all worked out.
     
  4. *raises glass* To the lovely Leslie at BalNY and the even lovelier gals here on TPF! :smile:
     
  5. Thanks, chigirl, Leslie mentioned that the Oxblood leather felt more substantial than the Bordeaux so maybe it worked out for the best. :smile:
     
  6. I'm really happy for you pupsterpurse! Like I said in the other thread, I think its really important, because of all the distressing that's done to the leather--and the potential for damage--to carefully check over the bags in good light before purchasing, whenver possible. And if you find a problem after the fact, return it ASAP!

    BUT WAIT, ARE YOU SAYING THAT THE OXBLOODS HAVE ALREADY ARRIVED AT BALNY????

    I've ordered the Oxblood City!!!
     
  7. pupster, i am so excited for you! :yahoo: that is wonderful news. i knew they would make it right for you. did they say when the oxblood will come in?
     
  8. Pup I told you, it looked like a grenat was in your future! I am so glad it worked out!
     
  9. Jill---no, unfortunately, the Oxbloods are not in yet. I just asked her if I could exchange my Bordeaux for it when it comes in. :smile: Even though I trust they will check my handbag for defects this time, I will definitely still examine my handbags very very carefully in good light like you recommended. I do not want this incident to repeat itself. yipes.

    esile--Leslie said they should receive the oxbloods early next week. :smile:
     
  10. oh i'm so happy for you!
     
  11. shoegal--you are sooo right! Hmm...any more visions of my future---winning lotto numbers hopefully? lol! I wish! I would buy every single Bbag in every color in practically every style. LOL
     
  12. Thanks, peanut! I was soo happy and relieved after I spoke to Leslie. I'll feel even better once I ship the damaged Bordeaux and get the Oxblood! :smile: :smile: :smile:
     
  13. pupster: Woo-Hoo! Go Oxblood! Let's hope its a fabulous color and that they ship us nice ones!!!
     
  14. the oxblood looks divine...see now i want that color!! you must post pics as soon as you get it...
     
  15. jill--I hope we get good ones, too! From what Leslie said and the pics we've seen so far, the Oxblood leather definitely looks much better than this current season. I can't wait until we get our bags!!! :smile:

    peanut--I'll definitely post pics when I get it! At first, I wasn't sure if I would like the Oxblood as much as the Bordeaux color, but the more I look at it and hear about the redder, browner tones to it, the more I love it! :smile:
     
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