Hi everyone. This is my update from my lost bag that I posted about here on March 16th. I wanted to let you know this was just settled about a week and a half ago. I didn't know how to include that post here but it's titled Lost Bag. So after going through alot of drama with LV..they pretty much told me there was nothing they could do..there was no record of my bag being returned..even though previously they agreed it was lost. Between them and UPS..neither could find any trace after it was last noted to be in Spain. LV basically said sorry but nothing we can do. There is so much details to this..they said they had sent me 4 labels..when I only recieved one. After talking to there special department..I said to the lady, I feel like you think I am trying to get one over on you..she did not respond. I was livid..hung up. Called UPS back..they could not find the bag bug asked me one more time to describe it. Remember, this was my first ever LV and a gift from my husband. Was advised to contact CC company..then about 3 days later the bag appeared at my door..from Amazon Fullfillment Centre.!! Everything was in there but the bag looked kind of rough but I could tell it was the same bag because of the zipper. So I took it to UPS to send back to LV...Called from the store and they advised me not to send it back with no label from them. I said I am sending it back..paid the 15.00 myself so I knew I had a good tracking number. They finally called me and said they put the money back on my charge. I told them all along I just wanted an exchange.The lady said it was way past the date of return but they did it because of unusual circumstance. Then she said she wouldn't advise me to get a bag without seeing it in person..which is impossible. She said the bag was perfectly fine and they would be selling it . I have never been so insulted. I should be happy with my purchase and it isn't my fault the bag was lost. So I didn't reorder yet. I was so mad and do not like the way I was treated through this whole odeal. I cried out of frustration several times during this . Now my question is are there a department store? Or should I call an LV store instead of online? Also..has anyone had that issue with the zipper on the Speedy B ...where it was wavy and didn't lay flat? Can you give me other suggestions on a bag..or should I stick with this bag..I really love it but also wondered if I should get something without a zipper. I have no store anywhere close and won't be at one anytime soon. Sorry for this long drawn out explanation.Still wanting to love LV..hate the way they treated me . Thanks again..