http://forum.purseblog.com/coach/help-a-first-time-coach-online-buyer-d-554107.html Continuing the above thread, I just had the WORST customer service experience! So my order did NOT go through at the website but it authorized my card (my card was showing that it did go through). Customer service was very rude saying that my billing address did not match what the credit card company had on file! I only have ONE address and I've been using the card at multiple sites for no problem. Obviously their website had a glitch yesterday but they wouldn't admit it and, when I asked them, "you're being very unprofessional, what is your compensation to me?" They said "we have no compensation for you!" I don't think I deserve to be treated like this! Sorry for the rant haha, just needed to vent!