i bought a 'new' piece on eBay- i was going to buy it through elux, but i figured, hey, save some $ and put it towards another item. the photos on eBay were great. it was described as unused. WHen i received the item, it was in new condition and it was authentic- however, the snap on the outside has scratches- only a couple- one more significant than the other- but def. there. if i were buying this as a gift, as i thought i might, i could NOT give it as new. SO- the seller has not been great in getting back to me. she said her pitcures were evidence and that the agenda has never been used. which does not help the fact that i have it, and the snap has scratches, albeit minor ones. please advise.