I am so frustrated to write this topic here, I am new to eBay as a seller and I just sold my Celine luggage around $1200 through eBay bidding. I shipped this item using USPS with tracking number while I didn't choose the signature necessary . Unfortunately, I didn't purchase any insurance. While the buyer claimed that the parcel get lost. I tracked the item online and it shows that the parcel is fully delivered. While the buyer said that she contacted the post office and they said they put the parcel in her front door since nobody was home at that time. And she didn't get her parcel when she back home. She opened a case on eBay and I provided all the shipping info eBay needed. While this parcel is an International parcel ship from Canada to US marked at $1000 value. And I think import charges fee suppose to be paid when the item being delivered. How come USPS just left the parcel in the front door? I located in Canada and this never happens in my country. I am so nervous and I don't know what eBay will do to me. Anyone has the similar situation as me? Please help!