I dropped my speedy off at the boutique on Dec. 29 to have it sent out for heatstamping. The SA said that she would call me because she didn't know if they could do 3 letters on the speedy, but she called me the next day and said that they could do 2 letters and I told her that was fine. Two weeks later I decided to call and I was told by another SA that they lost my number and that the SA that I dealt with before would call me back. She called back the next day and said they may not be able to do the stamp because the bag was starting to oxidize and I told her to have them send it back. She said she would see if there was anthing else they could do and she would call me back. I have not heard from her in 2 weeks and I think she lost my phone # again. I was plannig on going in tomorrow to get my BH, but I am so turned off by the way I have been treated. If I go in there and my bag is just sitting there because they lost my number (again) I will be really upset. This is a fairly new store and I really wanted the "boutique experience", but I think I need to prove a point and just order from Elux, but I don't really want to wait. I am very easy going and non-confrontational, but I think they have really pushed me too far. Should I let them know that I don't appreciate how I have been treated or just let it go????