Unhappy With Coach

BerryWriter

BerryWriter

Member
Jan 20, 2010
1,072
0
#1
I placed a PCE order on 11/29. Got two of my items on 12/3. They decided not to send the other two(which includes the bag I ordered) for reasons unknown. Got a shipping notice from them on 12/5 for the remainder of my order. It was scheduled to be here tomorrow but the delivery date has been pushed back to 12/10 due to "low cloud cover" at the Memphis hub it's currently stuck at. I know that part is not Coach's fault but this nonsense regarding shipping my order in two parts is. I think I'll stick to ordering from the boutique from now on.
 
#3
I ordered a pair of earrings on Thanksgiving- received confirmation and the money was deducted from my account.. After waiting almost two weeks for my order (figuring the holidays, they might be delayed), i finally called and they "claim" that no order was ever made, after i finally proved to them that it was, they are now saying that the items are no longer in stock and my money will be refunded.. Needless to say, i am disappointed :sad:
 
#4
Agree with nawth. Several times when I have ordered online part of the order had to be store fulfilled, thus causing a slight delay depending on when the store shipped the order.
 
#5
graebelle said:
I ordered a pair of earrings on Thanksgiving- received confirmation and the money was deducted from my account.. After waiting almost two weeks for my order (figuring the holidays, they might be delayed), i finally called and they "claim" that no order was ever made, after i finally proved to them that it was, they are now saying that the items are no longer in stock and my money will be refunded.. Needless to say, i am disappointed :sad:
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That is horrible to hear! I would be upset :sad:
 
#6
Yep, both shipments came from Jax, which makes it hard for me to understand why my order wasn't shipped all at once. The two items I haven't received yet never showed as out of stock or anything.
 
#7
I ordered some items to be shipped and they are in 3 separate packages. 2 arrived yesterday and the other should be here today. Doesn't bother me; I appreciate the free shipping!

On another note, yes, I had a bad experience with a factory on-line sale about my order not being processed. I was upset then realized, no biggie. In the big scheme of things, my not getting a bag I bought because it was a good deal, is not so bad. lol I got my venting out, though!

But, the separate shipping of items, there is a reason, I just don't know what it is.
 
#8
That's too bad to hear, I have never (knock on wood) had an issue and have found them to arrive even sooner than I thought so that is always a nice surprise. As for the Memphis issues, that is all on FEDEX. Still worth mentioning to JAX though as FEDEX is the contracted carrier.
 
#9
BerryWriter said:
Yep, both shipments came from Jax, which makes it hard for me to understand why my order wasn't shipped all at once. The two items I haven't received yet never showed as out of stock or anything.
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I don't understand the problem. They could have been coming for 2 different locations/warehouses even though both are coming from Jax. Or the computer system might not have been properly updated and one of the items might have been out of stock/backordered even though it wasn't indicated as such.

Sheesh! It's not as though they're charging you additional shipping fees for your separate shipments.

 
#11
Hyacinth said:
How is either JAX or FedEx responsible for weather conditions in Memphis?
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Ditto.

You may still have items shipped separately even if you order from the boutique. I don't think by ordering from there would be any different.
 
#12
Same thing happened with Kohls. lol I ordered day after Thanksgiving. One got here last week. One got here today and I assume the other will arrive sometime in the near future. I am waiting for Fed Ex to bring my 3rd part of my Coach order today. As long as my items arrive within a reasonable time frame, I do not care how many boxes they send. lol
 
#13
carlpsmom said:
Same thing happened with Kohls. lol I ordered day after Thanksgiving. One got here last week. One got here today and I assume the other will arrive sometime in the near future. I am waiting for Fed Ex to bring my 3rd part of my Coach order today. As long as my items arrive within a reasonable time frame, I do not care how many boxes they send. lol
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On cyber Monday, I ordered 3 items from Pottery Barn, only one of which was in stock. The other 2 were back-ordered with different "back in stock" dates. So items would be shipped in 3 shipments.

I didn't mind. Their cyber Monday promo offered free shipping and it didn't matter to me. I got one package already. The other two items will be back in stock on 12/10 and 12/16 and shortly after each date, I'll expect each of the other items.

Personally, I just don't see a reason for being upset.
 
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