Unhappy buyer versus photos in listing

archygirl

Member
Dec 7, 2006
4,019
2
New Jersey
What do you do when you know you have NEVER worn a pair of CL shoes, took photos of the soles showing they have not ever been worn, yet buyer is unhappy and wants to return them SNAD saying they have been worn, hav nicks in them, etc....
 

deekai

Member
Jan 30, 2008
760
0
This is probably going to be a difficult buyer. Whenever I had one of these, I just told them to send back the item and refund purchase price.
 

poopsie

How Sentimental
O.G.
Jan 14, 2009
12,547
3,890
Where the wild things are
I am thinking they either have buyers remorse, the shoes don't fit, or they are trying to pull a switcheroo.

I am assuming that you state no returns in your listing..................................
 

archygirl

Member
Dec 7, 2006
4,019
2
New Jersey
I am thinking they either have buyers remorse, the shoes don't fit, or they are trying to pull a switcheroo.

I am assuming that you state no returns in your listing..................................
Yes, but I just told her to return in exact same condition in the exact same fashion and then I will refund. Yes, poopsie, i am thinking they do not fit or it is buyers remorse as she is nitpicking about a scratch (which i do not see on leather in close up zoom of photo)Keep aware of wells6212
 

BeenBurned

Coach, Dooney, Uggs
Authenticator
O.G.
Feb 25, 2007
45,503
11,543
East Coast, USA
Yes, but I just told her to return in exact same condition in the exact same fashion and then I will refund. Yes, poopsie, i am thinking they do not fit or it is buyers remorse as she is nitpicking about a scratch (which i do not see on leather in close up zoom of photo)Keep aware of wells6212
What are the marks on the right side of the price tag? Is that what she's referring to?

Or is she referring to the tiny marks that get on the soles if the shoes are tried on, even on carpet?
 

poopsie

How Sentimental
O.G.
Jan 14, 2009
12,547
3,890
Where the wild things are
I saw the price tag too, and what looks like writing but since they were shown (this time) in the listing, I would assume that the buyer was able to see them too. ;):P
 

archygirl

Member
Dec 7, 2006
4,019
2
New Jersey
What are the marks on the right side of the price tag? Is that what she's referring to?

Or is she referring to the tiny marks that get on the soles if the shoes are tried on, even on carpet?
No, she now says it is not the soles, but a scratch on the leather. I looked at my photos real close (zoomed way in) and darned if I can find anything. I think it is either they do not fit or buyers remorse. I have no energy to fight her, so I am accepting return only if shoes are back to me in same condition as I sent them
 

archygirl

Member
Dec 7, 2006
4,019
2
New Jersey
Yes, hotshot and marie-lou, I do hope she does not change her mind again. However, the email I received from her last suggested she was going to keep them. I mean, seriously, they were never worn and the price was so good for a pair of CLs...I think she realized she could live with a "scratch" on them Although she did saw they had "major" flaws....oh well, you just never know. in all the years I have been selling, this is only the second person to do something like this, I feel lucky!