So I'm not really sure what to do about this buyer, she purchased a designer wallet from me, it is authentic plenty of photos and I did some checking and it was posted by a potential bidder here on TPF and was autehnticated by several of the gals in the forum. Well I stated in the auction free priority shipping, winning bidder sends an email and says she wants it sent by express, sig confirmation and insurance. Well I email her back and say that if she wants it sent express that she will have to pay for the shipping costs, I do not think this is unreasonable, since my auction clearly stated that PRIORITY shipping would be free. I dont mind paying $6 or $7 shipping costs but paying $25 or more is not something I am willing to do.
Well she writes back and says:
Your auction says free shipping, I realize you said free priority but I would feel better if it were express shipping as I would get it overnight. As the seller u should accomodate my requests since I am doing u a service buying your stuff, there are other sellers that I could have spent my money with. Please be classy and comply with my simple request.
Um be classy? She's doing me a service? This just flew all over me, so I wrote back and said "I'm sorry but per my auction terms the free shipping offer was for priority only. If you are not pleased with this method of shipping and do not wish to pay for the cost of express then I can cancel the transaction."
Her response :
I don't know why you are being so unpleasant about this I do not wish to cancel as I want this item. I'm not paying for the express shipping myself though since I bought this with the understandind that it would ship to me free! Please send it priority but do know that if this item is fake I will be filing a lawsuit against you.
WHAT?!!! I won't give her free shipping so now its Fake? I wrote back to her and said "If you have any doubts about the items authenticity then I welcome you to get a second opinion on it before you pay, you can get items authenticated for free on purseblog.com or Know Knock Offs, I will be happy to tell you how to go about it if you truly have doubts."
Her response :
I don't need other people to tell me what I know myself. I am paying tomorow I expect it to be shipped immediately and if there are any issues I will hold u accountable and I will take legal action against you.
She still hasnt paid today, I really don't know what to do, She is trouble and I know it. What do u guys suggest? What could she do if I just cancel the transaction? or just refund her as soon as she pays me?
Well she writes back and says:
Your auction says free shipping, I realize you said free priority but I would feel better if it were express shipping as I would get it overnight. As the seller u should accomodate my requests since I am doing u a service buying your stuff, there are other sellers that I could have spent my money with. Please be classy and comply with my simple request.
Um be classy? She's doing me a service? This just flew all over me, so I wrote back and said "I'm sorry but per my auction terms the free shipping offer was for priority only. If you are not pleased with this method of shipping and do not wish to pay for the cost of express then I can cancel the transaction."
Her response :
I don't know why you are being so unpleasant about this I do not wish to cancel as I want this item. I'm not paying for the express shipping myself though since I bought this with the understandind that it would ship to me free! Please send it priority but do know that if this item is fake I will be filing a lawsuit against you.
WHAT?!!! I won't give her free shipping so now its Fake? I wrote back to her and said "If you have any doubts about the items authenticity then I welcome you to get a second opinion on it before you pay, you can get items authenticated for free on purseblog.com or Know Knock Offs, I will be happy to tell you how to go about it if you truly have doubts."
Her response :
I don't need other people to tell me what I know myself. I am paying tomorow I expect it to be shipped immediately and if there are any issues I will hold u accountable and I will take legal action against you.
She still hasnt paid today, I really don't know what to do, She is trouble and I know it. What do u guys suggest? What could she do if I just cancel the transaction? or just refund her as soon as she pays me?