Ok, I just need to vent a little on here! Here is my story: I already ordered a Groom Cles from eLuxury and a small Groom Compact Wallet from my SA. His store did not receive any Bandeaus or Bandanas yet so on Friday, I called 866 VUITTON to try to locate a Groom Bandeau for me. (Keep in mind that the Bandeau is the headscarf and there is a Bandana also, which LV calls "Bandana".) 866 VUITTON tells me that Rodeo Drive has it. So I ask her, are you positively sure it is the Bandeau not the Bandana? She says, yes, it is $110. I said ok, thank you, I will give them a call. So I call the Rodeo Drive store and the operator gives the phone to an SA named xxxx. I told him that I just called their 866 number and that they directed me to call his store. I told him what I was looking for. He said he'd try to find it and then he'd give me a call back. I received a call after 10 minutes and he tells me he's got one. I tell him, I'm so sorry for making you run around the store for something that's only $110. He says no problem at all! Then I ask him, are you sure it is the Bandeau not the regular Bandana that you have? And he says in a very curt manner, "Bandeau does mean Bandana. Louis Vuitton pieces are named in French. So the Bandana is the same thing as Bandeau!" I told him ok, so it's the headscarf Bandeau for sure? He says yes. So I was like okay, whatever, I've already mentioned it's $110 so it must be the Bandeau that I am looking for. So he takes down my info and tells me that he'll call me once it goes through. All the times I've done a charge-send with LV, they do not give me the total until they call back confirming the order. But this xxxx guy never called me back on Friday, nor Saturday, nor Sunday! So today I check my Amex account online and what do you know, I am charged $161.55. I picked up a calculator and I added the price of the Bandana + tax + shipping and it came out to $161.55. I'm a little pissed right now because I DID NOT WANT THE BANDANA, I wanted the BANDEAU! And this SA xxxx obviously didn't know what was up and to top it off, he was speaking in a tone as though he knew everything! ARGH!!!!!!!!!!!!!!!!!!!!! That's why I HATE HATE HATE buying from new SA's! Some of these guys/gals need to get more training on their products!