so the first week of march i take my baby paddington to have the chipped hardware fixed and i was told it would be no problem if i took it to Nordstroms, where i bought it, and they shipped it to chloe. so this week, i called and asked about it since i hadn't heard back about it and she said she'd try to find it and let me know. so today i get a call that the bag is back, so i was happy, then they tell me they have bad news, it came with a note saying chloe does not fix that or the flawed stitching. i waited all that time for absolutely nothing. to say the least, i don't think i'll be buying another chloe [sorry].