So I bought a brand new Batignolles Vertical about 3 weeks ago from the Saks in Beverly Hills...2 weeks after I got it, I decided to sell it because I just wasn't in love with it. By that time, I had used it probably no more than 6 days...so I sold it on eBay to this person who seemed to really want it and incredibly nice. But today I get to my computer just to see an email from her saying that the brass was tarnished, there are 5 scratches and 3 cracks! Huh? Did I miss something? For one thing, I KNOW that is not true because I looked it over super carefully...secondly, how would that even be possible? It was literally 2 weeks old - there is no way the brass could be tarnished or there could be cracks! I'm so upset! What should I do?