That is great news about both your experience in the boutique and with them fixing your Ball! And don't keep us hanging - do tell what you saw in the resort catalogue!!!Okay, I couldn't wait any longer. I took off work today and went to the BV Boutique in Tysons. What a different experience from my adventure last week at the BV in New York City. Rather than being utterly ignored, I was greeted at the door by smiling, pleasant people.
I managed to escape without buying anything (not real sure how that happened, but I'm pretty proud of myself!). I brought them my carminio new ball and showed them the damaged piping, and they offered to send it for repair free of charge. They recognized that the bag is new and is in otherwise pristine condition, so they said it was not a problem. I paid $15 shipping. The only down side is that I won't get the bag back for 4-6 weeks. Gak!
I also got to see the resort catalogue. There are some crazy bags coming to BV late fall!
Sorry, I didn't mean to tease, just am not quite sure how to describe the resort bags. First of all, they are really kind of edgy, not the subdued classic styling I think of as BV. As an example, there are a few that have sort of polka dot multi-color leather knots all over the bags. The leather on these is NOT woven, just plain nappa. There is a beige version and a white version, both in (I think) a couple of sizes. There really was nothing that bowled me over. Maybe I just have to see them in person.That is great news about both your experience in the boutique and with them fixing your Ball! And don't keep us hanging - do tell what you saw in the resort catalogue!!!