Trouble with purchase at Mercer MJ NYU

  1. I was considering buying a black quilted Elise but they didn't have any in stock. I asked the CA if they would let me know when they came in. They emailed me the authorization form, but I changed my mind about the bag and never returned it, nor did I speak further to the CA. Lo and behold, he sent it to me anyhow!:wtf: Being polite, I thought well, what the heck, I'll keep it. But after three weeks, still no vibes for me. I called and asked about a return and they said, "Store credit or exchange only within seven days." :yucky:

    No, I didn't read the fine print at the bottom of my receipt and now it seems I am stuck with a bag that I could have returned from Eluxury or a department store. Moral of the story? Don't buy from a MJ Boutique if you are unsure about the bag and haven't seen it in real life. :crybaby:
  2. Yeah..that's how it is when you buy from a MJ boutique...You can return it and have store credit..That way you can what you want at a later date..:shrugs:
    You must feel awful...I would hate to get 'stuck' with a bag I don't want...that's a lot of $$$ out the window..I feel awful for you!
  3. You know....i HAVE HAD awesome experiences with the NY store.Ask for Kristen Jensen..manager..she is a super sweetie next time....They send me stuff just to look at without paying in advance.(on consignment)

    ALWAYS..Check the return policy..MOST boutiques(PRADA,MJ...) ONLY offer store credit ONLY
  4. Sorry to hear about that! You should call and explain the story to them, perhaps they'll give you store credit. I once ordered a bag from MJ and once I rec'd it, decided that I didn't want it and they were willing to refund me my money. You have to be polite and persistent, sometimes they will be willing to work with you.
  6. problems solved. congratulations!:smile:
  7. Glad to hear the happy resolution!!
  8. I'm so happy everything worked out for you!
  9. Yay, glad it worked out for you. MJ proves to have wonderful customer service once again!