Hello guys.
Just wanted to share my experience with Tradesy. The buyer purchased my Gucci Boston bag. She contacted me to check if the bag was authentic or replica after the purchase. Of course, it is authentic I do not sell fakes. Then, she asked me if I can ship it as soon as possible. So I did as she asked, even though it was inconvenient for me to leave etc. and now I recieved the email from Tradesy stating my bag was misrepresented and has a "heavy, powdery perfume-like smell". The thing is my listing stated that my bag has no odor/smell and I don't even use perfume powder or carry perfume. It did not have a heavy smell when I sent it. What should I do now? The return policy states that if buyer does not like the bag they keep it and the seller still gets paid. They will keep the bag and it is their responsibilities to sell it. Now they say that I misrepresented the bag and did not state the right condition. They are sending it back and I am terrified about the heavy smell thing. Please, give me your comments and thoughts. P.S. I don't smoke and my home is clean.
Just wanted to share my experience with Tradesy. The buyer purchased my Gucci Boston bag. She contacted me to check if the bag was authentic or replica after the purchase. Of course, it is authentic I do not sell fakes. Then, she asked me if I can ship it as soon as possible. So I did as she asked, even though it was inconvenient for me to leave etc. and now I recieved the email from Tradesy stating my bag was misrepresented and has a "heavy, powdery perfume-like smell". The thing is my listing stated that my bag has no odor/smell and I don't even use perfume powder or carry perfume. It did not have a heavy smell when I sent it. What should I do now? The return policy states that if buyer does not like the bag they keep it and the seller still gets paid. They will keep the bag and it is their responsibilities to sell it. Now they say that I misrepresented the bag and did not state the right condition. They are sending it back and I am terrified about the heavy smell thing. Please, give me your comments and thoughts. P.S. I don't smoke and my home is clean.