I need the help of you wise ladies. Here is the situation: I had seen the cashmere Tohu Bohu shawl on the Hermès Web site and couldn't stop thinking about it. I kept debating whether or not to buy it and by the time I decided to, it was no longer there.
So, I contacted the Atlanta H boutique and told the SA that I was looking for something to go with orange and brown and was thinking of this shawl. She said yes it would go great with orange and brown. I told her I had never seen it in person and asked about the return policy. She said it would be store exchange only. And she sent me a photo of it. I said I'd take it and it arrived today.
I quickly snipped the tag off and was ready to wear it when I noticed that each of the colors appear to be outlined in black. I had not noticed this at all from the photos I had looked at.
So, I didn't want to call Atanta to ask about this so I called the Chicago store and spoke with the SA there and she said this scarf wouldn't look good with brown and that she owns this one and wears it with black. I had asked if it came in other colorways that would work and she said maybe the red colorway, but I am just not in to red right now.
This year I have become enamoured with brown and have lots of brown slacks, 2 pair of chocolate Uggs and a zillion brown turtlenecks in addition to my chocolate Evelyne and chocolate Muse. So, I am not too excited about having to wear black again. I had worn it for most of my life and now it feels so good to be wearing brown. I'm in my 50s so I think brown just softens my look a bit.
You can't really see it in the photo but every color and every design in the entire shawl are outlined in a dark pencil-thin rule line.
So, my questions are:
1. Do those of you who have this scarf feel that the pencil-thin outline of the colors is in black or could it be interpreted to be dark brown?
2. Can this shawl be worn with brown?
3. Should I see if the store has any flexibility for a refund?
4. What should I do?
So, I contacted the Atlanta H boutique and told the SA that I was looking for something to go with orange and brown and was thinking of this shawl. She said yes it would go great with orange and brown. I told her I had never seen it in person and asked about the return policy. She said it would be store exchange only. And she sent me a photo of it. I said I'd take it and it arrived today.
I quickly snipped the tag off and was ready to wear it when I noticed that each of the colors appear to be outlined in black. I had not noticed this at all from the photos I had looked at.
So, I didn't want to call Atanta to ask about this so I called the Chicago store and spoke with the SA there and she said this scarf wouldn't look good with brown and that she owns this one and wears it with black. I had asked if it came in other colorways that would work and she said maybe the red colorway, but I am just not in to red right now.
This year I have become enamoured with brown and have lots of brown slacks, 2 pair of chocolate Uggs and a zillion brown turtlenecks in addition to my chocolate Evelyne and chocolate Muse. So, I am not too excited about having to wear black again. I had worn it for most of my life and now it feels so good to be wearing brown. I'm in my 50s so I think brown just softens my look a bit.
You can't really see it in the photo but every color and every design in the entire shawl are outlined in a dark pencil-thin rule line.
So, my questions are:
1. Do those of you who have this scarf feel that the pencil-thin outline of the colors is in black or could it be interpreted to be dark brown?
2. Can this shawl be worn with brown?
3. Should I see if the store has any flexibility for a refund?
4. What should I do?



