Tod’s online customer service

[Xthgirl]

Anyone with good experience at Tod’s online customer service? They seen so uncaring/ indifferent. I asked if they might possibly restock a particular item in the future and they only said click on notify me button on the item. There’s no “notify me” button on the item so idk how im supposed to get myself notified. Also tried to ask for a price match since the exact same item is currently on sale but i bought it only a few days ago and is still on return window. They wont consider a price match. I guess they just want me to return the item entirely then buy it again at the sale price. Ridiculous. It’s not my loss though as the shipping and returns are free. What a waste of resources.

 

[Joeli7]

I recently contacted them as I had a question regarding customization options. My experience was much the same; indifference.

 

[tln]

@Xthgirl I've had not had good experiences either....what a shame. Sorry you had a bad experience! What did you end up getting (and returning and getting again)?

 

[Xthgirl]

@Xthgirl I've had not had good experiences either....what a shame. Sorry you had a bad experience! What did you end up getting (and returning and getting again)?

This one. Ooh boy did it work. I felt $400 richer after the return.