After reading the tragic thread of the Kelly Mou that went to the spa, I thought I would again share my thoughts on the spa. I know many would not touch their bag, but I would not send a bag to the spa for anything short of broken hardware. Docride has great advice if you care to read her threads. I have been polishing, refinishing, sewing, all my life. I am a retired dentist and feel I can do restoration as well as anyone. I have even repaired broken stitches. Creme Saphir makes great products. I have heard that the Hermes spa uses them. If you use a bit of their color on the corners it will not render your bag untouchable by Hermes in the future. Hermes has gotten so big since I started collecting that I really do not trust them anymore.....as with this mess with the Kelly Mou. Also at 72, I am not willing to wait forever for someone to clean and polish a bag that I could do an adequate job with myself. I know many would disagree, but think twice before your send you bag off into what may be the unknown.