Another post made me think about this - I just ordered a discontinuted style from my local Coach store. I had been looking around for the Hippie bag and since I look like a discheveled Mom with two small boys in most Coach SAs ignored me, gave me snooty looks, or just asked if I needed help but did not try to go out of their way. They all seem to think I am just looking. Only one SA looked past my appearance and offered to help in a very nice manner. She made the $400 sale. I know some people spend much more but I am loyal and will go to this girl for all my future purchases. Just goes to show you cant judge custemers by appearance.