One of things that we stress is making sure you arrive on time. In other words, if your appointment is for 4 o'clock, don't arrive at 4 o'clock. Try to arrive about a half hour before. Most spas will have a policy about arriving 30 minutes or 20 minutes prior to your appointment. Arriving late usually means that you are going to cheat yourself out of treatment time. If there is any apprehension, for example, you are male and feel uncomfortable being massaged by a male therapist, make it known when you register. A lot of spas because of discrimination laws don't want to ask that question. They want to try to employ their male therapists as much as they employ their female therapists. If you are a first time visitor, just ask for a female therapist. In general, men tend to feel more comfortable with a female touch than a male touch. One of the most lingering questions for somebody who is new to the spa environment is whether they need to be naked for a massage. I would say that the best option for massage is to be completely naked. You are always covered under a sheet, so exposure is at a minimum and certainly your private parts are completely covered at all times. If you will feel totally uncomfortable naked, don't let it deter you from receiving a treatment. You can always keep your underwear on, and the therapist will work around that.