Hello! I'm very excited my boyfriend and I plan to be engaged soon. But... the ring search is taking way longer than I expected. I'm set on a small Tiffany setting, so there's no convincing me otherwise! However I'd still like to get an ideal cut stone that looks great. I was surprised at the variety of less than perfect cuts and even the variety of setting differences I found at Tiffany these days. Earlier this month we were in the store deciding between two rings in our specified range, but to be honest I wasn't into either of them. One had supposedly bad angles (almost 4 on the HCA scale when it should be less than 2) and the other one had a clunky and slightly uneven setting. We bought the one with the better cut, but after looking at it with a loupe I bought I can see the table and girdle aren't parallel! We decided to return it and I think the SA is a little upset at me. He said he'd be happy to help me find additional options, and would send a list by email. It's been almost a week and he hasn't contacted me again so I wonder if his "It's no problem" email was just lipservice and he's expecting me to disappear. I think the main reason is because it's a small ring for Tiffany's and maybe he doesn't see me as worth his extra effort as a client. Also I'm not sure he can even check the diamond database since he's pretty new. In the store he couldnt look through it on the computer in front of me and had to go to the manager's office. What I wouldn't do to access that database myself!
Should I try to contact a new SA? Actually before the purchase I tried calling to get some additional available rings. The lady on the service line was short with me and said she'd look and call me back in an hour. 2 hours later I politely called to ask if she had found anything yet in my specifications. It was kinda obvious she hadn't looked at all, but she did a quick search and told me about 1 ring. I asked for the SKU to see if it was the same as to one my SA had found but she said she couldnt tell me SKUs (why?) and kinda berated me for going above my SA's head. She told me she'd forward the info to the SA and ended the call.
I'm disappointed at the quality and service I've experienced so far, but I look and sound like a pushover so it's nothing new to me. I like authentic designs and history so I'm just ignoring the bad stuff and won't give up. Does anyone have some good suggestions/emails for sales associates in the tri-city area I could contact? I'm about 2 hours away from the New York area so I've been considering the flagship store instead.
Should I try to contact a new SA? Actually before the purchase I tried calling to get some additional available rings. The lady on the service line was short with me and said she'd look and call me back in an hour. 2 hours later I politely called to ask if she had found anything yet in my specifications. It was kinda obvious she hadn't looked at all, but she did a quick search and told me about 1 ring. I asked for the SKU to see if it was the same as to one my SA had found but she said she couldnt tell me SKUs (why?) and kinda berated me for going above my SA's head. She told me she'd forward the info to the SA and ended the call.
I'm disappointed at the quality and service I've experienced so far, but I look and sound like a pushover so it's nothing new to me. I like authentic designs and history so I'm just ignoring the bad stuff and won't give up. Does anyone have some good suggestions/emails for sales associates in the tri-city area I could contact? I'm about 2 hours away from the New York area so I've been considering the flagship store instead.
