Tiffany SAs Question

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  1. Please forgive if this has been covered before, but...

    As a new customer at T&Co I'm curious about the SAs. I asked for the same saleswoman on my second visit, and she was soooo grateful. Do they work on a straight commission? I know at LV they get a credit for every item sold, no matter the price. TIA.
     
  2. I'm fairly certain it depends on the department.

    I only have experience with the 5th ave. T&Co in New York and I know that their 2nd floor (fine jewels & engagement rings) SAs work on commission.

    I am not positive the same is true on the top floor (silver pieces), but it probably is. It's always so chaotic and they really churn out business so I never seem to cultivate loyalty there.

    I once had a small return (when you could actually buy a silver necklace there for $150) and got so much attitude, it made me furious. I couldn't tell if it was because I was taking away commission-business from this particular SA or just because it was T&Co. I did not appreciate being made to feel *****this****** small for a return! :yucky:

    I have regularly been disappointed with SAs at T&Co. I so much prefer customer service Van Cleef.

    Even when I go in and don't buy something, I'm never made to feel guilty or horrible about looking.

    Maybe I'll just rest with online shopping at Tiffany and not think about how much I truly hate their guts.... :boxing:
     
  3. Thanks, lubird. I guess things are calmer here in Toronto at T&Co. Sorry for your negative experience. You'd think they would realize how important customer service is!
     
  4. I think it depends on their position, I know some members of staff work on group commission, so I guess some work on straight. It's also helpful since all higher end stores focus on clientelling - so when someone asks for you again, it looks like you've done your job ! :yes:
     
  5. The SAs at the T&Co by me (Scottsdale, AZ) are always very sweet and helpful, whether I am buying (frequently!) or returning (rarely!) LOL
     
  6. Isn't it nice to find the same friendly face who recognizes you? I know truthfully they're just hoping you'll spend money, but I like to spend it with the same SA.