1. What does it mean to be an "LV VIP"?
2. When one says they "maintain" their LV VIP status, what does that mean?
3. And, finally when a LV VIP states that as an LV VIP they "receive amazing offers from time to time," what does that mean?
well if you ask me...
1. I get excellect service.
-This does NOT mean that I get to go to a secret VIP room, because I think often times it depends on the size of your local boutique, and our boutique is quite small (despite having the most sales in the country) and we're not a flagship boutique, so I have never been into a VIP room before. However, I have gone into our LV offices which is for their employees to discuss about stuff.
-Everyone knows me, I call, and people pick up the phone knowing it's me cuz my number's on their caller ID.
-I can chat with the SAs naturally and express my thoughts and concerns, or even say some stupid jokes without worrying how they'll think of me.
-It's these LITTLE details that I like.
2. Ummm.... I guess it's excellent service again and getting the things done the way I want.
-eg. Order an item and I can get it shipped from anywhere in the country within 1 day with no charge.
-eg. Getting on waitlists first.
-eg. Checking out new items before the release date or looking in the lookbook which is actually not allowed to be shown to customers.
-eg. Holding an item longer than it's supposed to when I can't make it to the boutique.
-eg. Doing things exactly the way I told them to like when I got my heatstamp done 3 times for my Suhali Le Talentueux. The clochette was stamped wrong, so my SAs basically took down 2 other Suhali bags' clochettes (which can no longer be sold, until accessory parts get shipped in months later) to get the stamping done right. I didn't even ask them to do this and I would have just accepted the 1st stamping, but I guess I have nice SAs.
I must mention that our boutique recently changed managers and the new one apparently wants to do everything by the books. As you can see, I'm not very happy about that. I like the lil perks, or special treatment if you wanna call it this. I think it's UNFORTUNATE that my local LV will soon lose me after the holidays (I will still buy from other LV boutiques though). I do not like the new manager, I do not like her ways, it's not like I have no money to spend elsewhere, and she should realize that keeping longterm clients means more than just following the rules. As my mom says, business is about money and money is never fair.
3. I personally have not received any "AMAZING" gifts and I'm not interested in gifts at all. I think service is more important than any gift. However, I do have a MC bookmark (which was NOT given to me as a complaint-gift since some PFers will tell you this). As for the parties and cocktail events, I've been invited, but I've never attended any cuz I'm not a people-person. I don't like to socialize much cuz I have better things to do and I would NEVER shop in a crowded time like that, which is why I always shop in the mornings or early afternoons on weekdays.