In Nov I ordered a Toscana cross body and used Dooney pay for the first time. The first two (of three) payments were charged to my card with no issue. Saturday I received an email that they were unable to process my payment and it was urgent that this be resolved as soon as possible. Then they state, " if we do not receive prompt payment your debt may be turned over to a collection agency......past due payments could result in shopping restrictions or refusal of your order...."
So, I am thinking what in the world? How could the first two payments be processed with no issues and now I am getting threatened with a collection agency!
Of course I called three times yesterday and no one returned my call. I called this am. The lady in "collections" was rude, took my information including my card number and was about to hang up and I said, "hey wait a minute--what is the issue, there is no problem with my card." Her response, "The server crashed and was down for three days. We sent those emails to get people to respond."
So ok, I pay my bills on time, your server crashes and you threaten to turn me into collections?
So, I am posting for all to read. I will never use Dooney pay again and think I am done with the brand all together.
So, I am thinking what in the world? How could the first two payments be processed with no issues and now I am getting threatened with a collection agency!
Of course I called three times yesterday and no one returned my call. I called this am. The lady in "collections" was rude, took my information including my card number and was about to hang up and I said, "hey wait a minute--what is the issue, there is no problem with my card." Her response, "The server crashed and was down for three days. We sent those emails to get people to respond."
So ok, I pay my bills on time, your server crashes and you threaten to turn me into collections?
So, I am posting for all to read. I will never use Dooney pay again and think I am done with the brand all together.