Thread already coming off new bag

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  1. Hey everyone,

    I’m in love with my black on black YSL Envelope bag, however I’ve noticed that on the back, the stitching is coming off. Would you guys give me some advice on what next steps I should take other than emailing customer service? Thanks!
     

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  2. That’s the best and the only way you should take if you bought it directly from YSL either through the boutique or online. If you bought it from a retailer (e.g. Barneys, Neiman Marcus, farfetch), you should contact them too.

    I don’t think you yourself or any other random leather repair service provider is able to fix this issue without getting your warranty (or future servicing opportunities) with YSL void.
     
    Sterntalerli likes this.
  3. Exchanged for a better bag love this new baby
     
    Sterntalerli likes this.
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