I've just had a really bad experience with CS and am wondering what other people experience. I'm kind of at the point where I will not buy anything from them in the future.
So, I bought at Anya Hindmarch bag that was shipped early March (with a few days delay because of the extreme weather on the East Coast). It came in a box that was ripped up which I thought was kind of strange and it's not like I got free shipping or anything. Plus, it's a website that sells luxury items- I kind of expect everything to be packaged in a reasonable manner. You know, where the item is secure and whatnot. They have a 28 day return policy posted on the product page and a 14 day return policy on their returns page. Whatever.
In mid March, I find out that my grandfather is very ill and is likely not likely to make it for much longer and I go on an emergency trip out of the country for about 10 days to see him. This was late March and, might I add, decided on whether or not to keep a bag was NOT on the top of my to-do list. In early April, I finally get around to contact Outnet CS and basically, they tell me they can only accept a return for store credit that would be valid for one year as a courtesy to me. The item is perfectly intact, has not been used, has all tags, etc.
I think this ism kind of ridiculous. I TOTALLY understand why the Outnet would have a return policy; however, I think it's a be outrageous to adhere to closely to their policy given the circumstances.
What do you all think? Am I being unreasonable? What have your experiences been with the Outnet? Thanks for hearing me out- I so appreciate the opportunity to share my experience- hopefully this can help inform other customers who are considering making a purchase with the Outnet. Of course, I can only hope this kind of experience is not shared by those who purchase from Net a Porter.
So, I bought at Anya Hindmarch bag that was shipped early March (with a few days delay because of the extreme weather on the East Coast). It came in a box that was ripped up which I thought was kind of strange and it's not like I got free shipping or anything. Plus, it's a website that sells luxury items- I kind of expect everything to be packaged in a reasonable manner. You know, where the item is secure and whatnot. They have a 28 day return policy posted on the product page and a 14 day return policy on their returns page. Whatever.
In mid March, I find out that my grandfather is very ill and is likely not likely to make it for much longer and I go on an emergency trip out of the country for about 10 days to see him. This was late March and, might I add, decided on whether or not to keep a bag was NOT on the top of my to-do list. In early April, I finally get around to contact Outnet CS and basically, they tell me they can only accept a return for store credit that would be valid for one year as a courtesy to me. The item is perfectly intact, has not been used, has all tags, etc.
I think this ism kind of ridiculous. I TOTALLY understand why the Outnet would have a return policy; however, I think it's a be outrageous to adhere to closely to their policy given the circumstances.
What do you all think? Am I being unreasonable? What have your experiences been with the Outnet? Thanks for hearing me out- I so appreciate the opportunity to share my experience- hopefully this can help inform other customers who are considering making a purchase with the Outnet. Of course, I can only hope this kind of experience is not shared by those who purchase from Net a Porter.
